Erin Rose
Tappahannock
Summary
Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.
Overview
14
14
years of professional experience
Work History
CPAP Coordinator
Rotech Healthcare
01.2024 - Current
- Collaborated with healthcare providers to streamline referral processes for CPAP therapy.
- Developed strong relationships with medical professionals, enhancing referral opportunities for our CPAP services.
- Enhanced patient compliance by providing thorough CPAP education and support.
- Increased overall patient satisfaction by offering personalized solutions tailored to individual needs and preferences.
Account Executive
Med Inc a Rotech company
05.2022 - 01.2024
- Managing referrals from key accounts. Networking and building professional relationships with case managers, as well as providers to generate leads and opportunities. Reviewing patients chart to get the overall view to of patients healthcare to make recommendations of products we carry. Communicating with team and patient/family members to plan timely discharges for hospital. Understanding insurance criteria to relay benefits, and pertinent compliance information to patient/family to guarantee coverage from insurance. Building and maintaining long-term relationships with clients and providers. Prioritizing tasks to maximize productivity and meet deadlines. Addressing customer concerns and overcoming objections to close sales.Adjusting strategies based on customer feedback or changing market conditions. Able to handle rejection and maintain a positive attitude to continue pursuing sales goals.
CPAP Specialist
Med Inc a Rotech company
07.2019 - 05.2022
- Greet patients when entering the office, as well assisting them with their needs to get medical equipment and/or supplies.Complete the intake process from entering the patient, reviewing and requesting documentation needed to bill insurance for specific item(s), obtaining benefit information from insurance companies, requesting appropriate authorizations, scheduling patients to come into the office, collecting copayment prior to services being rendered, confirming tickets to bill insurance with proper modifiers and documentation from initial setup. Following patients to ensure they are meeting insurance requirements, as well as obtain all authorizations until the machine is fully paid for. Resupplying patients with needed supplies for continued CPAP/BIPAP therapy.
Intake Specialist
ABC Health Care
11.2016 - 07.2019
- Received paperwork from the doctor's office to get patients medical equipment/supplies. Submitted information through insurance for authorization, and obtained benefit information to notify patients what their coverage was for the specific equipment, as well as make aware of any out of pocket cost. Made appointments for patients to come into the office to receive their machines and supplies. Submitted paperwork to the confirmation team to bill the insurance for the provided machine and/or supplies.
Customer Service Representative
Med Air Homecare
11.2011 - 11.2016
- Greeted patients while coming into the office. Assisted them with retail items they needed. Also provided oxygen to patients when needed. Obtained authorization renewals for CPAP and supplies. Reviewed, prepared, collected copayments and shipped patients CPAP supplies. Worked with doctors’ offices to obtain missing information.
Education
Some College (No Degree) - General Studies
Rappahannock Community College
Saluda, VAHigh School Diploma -
King William High School
King William, VA06-2013
Skills
- Customer Service
- Contract Negotiation
- Revenue Generation
- Account planning
- Customer Relationship Management
- Account Management
- Service Coordination
- Customer Relationships
- Sales Strategies
- Business growth opportunities
- Relationship building and management
- Sales Quota Achievement
- Account oversight
- HIPAA compliance
- Equipment management
- Sales experience
- Patient scheduling
Timeline
CPAP Coordinator
Rotech Healthcare
01.2024 - Current
Account Executive
Med Inc a Rotech company
05.2022 - 01.2024
CPAP Specialist
Med Inc a Rotech company
07.2019 - 05.2022
Intake Specialist
ABC Health Care
11.2016 - 07.2019
Customer Service Representative
Med Air Homecare
11.2011 - 11.2016
High School Diploma -
King William High School
Some College (No Degree) - General Studies
Rappahannock Community College