Erin Rutledge
Farmville
Summary
Accomplished Office Manager with a proven track record at Stoker Construction Management, adept in office administration and exceptional customer service. Demonstrated ability to maintain confidentiality, enhance operational efficiency, and achieve high client satisfaction. Skilled in financial record reconciliation and organizational tasks, contributing to streamlined office operations and positive work environments.
Overview
17
17
years of professional experience
Work History
Office Manager
Stoker Construction Management
09.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Assistant
Carr Contracting Co, LLC
05.2010 - 09.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Key Holder
The Shoe Department
03.2008 - 05.2010
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Bachelor of Arts - Art History
Virginia Commonwealth University
Richmond, VA05-2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Stoker Construction Management
09.2018 - Current
Office Assistant
Carr Contracting Co, LLC
05.2010 - 09.2018
Key Holder
The Shoe Department
03.2008 - 05.2010
Bachelor of Arts - Art History
Virginia Commonwealth University
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