Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Winder

Virginia Beach,Virginia

Summary

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

9
9
years of professional experience

Work History

Service Coordinator

Liberty Military Housing
Virginia Beach, Virginia
02.2025 - Current
  • Conducted detailed move-in and move-out inspections, including pre and final walk-throughs, ensuring smooth resident transitions.
  • Oversaw and prioritized maintenance operations for 869 apartment units housing military families.
  • Dispatched and closed out maintenance tickets for a team of 10 technicians and 10 porters.
  • Coordinated and scheduled vendor services for repairs and maintenance.
  • Generated and tracked purchase orders for vendor services and maintenance supplies (e.g., paint, flooring).
  • Led scheduling and resident communication for water intrusion work, including 3-day notices and post-service follow-ups.
  • Maintained and audited logs including KeyTrak, pest control logs, and vendor/product records for compliance and reporting accuracy.
  • Ensured strict compliance with Department of Defense (DOD) and company regulations.

Facilities Specialist

Pet Supermarket, Inc
Sunrise, Florida
08.2024 - 12.2024
  • Supported facilities operations 150+ retail stores of building repair needs including HVAC, electrical, plumbing, rodent control, ADA compliance, OSHA compliance and hurricane preparedness.
  • Served as the primary liaison between store staff, corporate departments, and third-party vendors to coordinate repair services, provide ETAs and resolve disputes.
  • Collaborated with purchasing and warehouse teams to source and distribute store fixtures and materials, including animal pens, tiles, and other store supplies.

Facilities Coordinator

Dollar Tree
Chesapeake, Virginia
06.2023 - 08.2024
  • Managed all maintenance and repair operations for over 1,000 retail stores across multiple states, ensuring timely resolution of facility issues to minimize business disruption.
  • Responded to building emergencies including fires, floods, power outages, liquid spills, and weather-related incidents; coordinated appropriate clean-up, vendor dispatch, and store support.
  • Handled a high volume of maintenance inquiries via phone and email.
  • Reviewed, processed, and facilitated timely approvals for facility-related invoices, managing payment workflows in alignment with internal deadlines.
  • Created and assigned work orders to technicians, subcontractors, and service providers, ensuring effective task distribution across multiple states.
  • Tracked open and closed work orders; followed up with technicians and vendors to ensure service completion and accurate documentation.
  • Monitored repair expenditures at the store level, maintaining compliance with spending thresholds up to $3,000 per incident.
  • Issued certified letters and official correspondence to landlords as needed for compliance, lease-related notifications, or urgent facilities matters.
  • Built and managed vendor relationships to secure competitive pricing and reliable service.

IT Deployment Coordinator

Dollar Tree
Chesapeake, Virginia
05.2022 - 06.2023
  • Coordinate timely shipment, delivery, and retrieval of equipment, ensuring minimal downtime.
  • Assist in installations, de-installations, and troubleshooting hardware/software issues.
  • Monitor vendor performance to uphold service quality.
  • Prepare and distribute regular reports, aiding in strategic decision-making and operational efficiency.
  • Conducted post-deployment reviews, identifying areas for improvement and enhancing future deployment strategies.
  • Create purchase order requests, change orders, and created Inventory piks.
  • Prepare & distribute various daily, weekly & monthly reports.
  • Spearheaded initiatives to enhance vendor performance monitoring, achieving a 15% reduction in service related issues.

Store Support Center Technical Analyst

Dollar Tree
Chesapeake, Virginia
07.2020 - 05.2022
  • Troubleshoot with vendor onsite to bring solutions to networking and POS equipment.
  • Analyzed technical trends to preempt issues, minimizing system downtime for smooth operations.
  • Cultivated a culture of continuous learning, empowering team members and boosting team problem-solving skills.
  • Provided support and guidance to associates via chat and handled escalated technical and customer service tickets.

Store Support Center Technical Associate

Dollar Tree
Chesapeake, Virginia
02.2019 - 07.2020
  • Troubleshoot POS and networking equipment as well as hardware/software issues.
  • Handled high-volume inquiries and optimized technical support workflows.
  • Communicates via inbound telephone calls and accurately documents tickets and records in the required system.

Team Lead, IOS Tier 2 Technical Support

Apple
Austin, TX
04.2017 - 03.2019
  • Delivered expert-level technical support for Apple’s iOS devices, resolving escalated hardware, software, and network issues beyond the Tier 1 scope.
  • Provided escalation support and acted as the first point of contact for Tier 1 technical support seeking advanced troubleshooting guidance.
  • Mentored and trained Tier 1 support staff on technical issues, call handling, and customer service best practices, improving team performance and confidence.
  • Collaborated cross-functionally with internal Apple teams to identify issue trends, propose solutions, and support continuous improvement efforts.
  • Contributed to internal knowledge base documentation and suggested workflow enhancements to streamline support delivery.
  • Prioritized multiple active cases, managed time effectively, and met service-level expectations in a high-volume environment.

IOS Tier 1 Technical Support Advisor

Apple
Austin, TX
08.2016 - 04.2017
  • Served as the first point of contact for customers seeking technical support for Apple products, including iOS devices, macOS, and iCloud services.
  • Diagnosed and resolved a wide range of technical issues as well as provided guidance on product usage and account settings.
  • Delivered high-quality customer service via phone, chat and email.
  • Accurately recorded customer interactions and solutions in internal systems to support continuity and future troubleshooting.
  • Maintained performance targets in a fast-paced, metrics-driven environment.

Education

Some College (No Degree) - Associate's Degree, Registered Nursing

ECPI University
Virginia Beach, VA

Some College (No Degree) - Associate of Science

Virginia College
Augusta, GA

Skills

  • Internal & External user support

Telephone communication

Resource utilization

Proficiency in office programs

Service monitoring and evaluation

Complaint handling

De-escalation techniques

Client retention strategies

Assertiveness

Timeline

Service Coordinator

Liberty Military Housing
02.2025 - Current

Facilities Specialist

Pet Supermarket, Inc
08.2024 - 12.2024

Facilities Coordinator

Dollar Tree
06.2023 - 08.2024

IT Deployment Coordinator

Dollar Tree
05.2022 - 06.2023

Store Support Center Technical Analyst

Dollar Tree
07.2020 - 05.2022

Store Support Center Technical Associate

Dollar Tree
02.2019 - 07.2020

Team Lead, IOS Tier 2 Technical Support

Apple
04.2017 - 03.2019

IOS Tier 1 Technical Support Advisor

Apple
08.2016 - 04.2017

Some College (No Degree) - Associate's Degree, Registered Nursing

ECPI University

Some College (No Degree) - Associate of Science

Virginia College

Similar Profiles

CREATE PROFILE
Erin Winder