Erin Renee Dennis
Winchester
Summary
I have been in the insurance field one way or another for 20+ years. I started out doing auto claims, so I understand the auto policy thoroughly and the need to be empathetic to the client in what could be the worst possible time of their life. I feel I am extremely well versed in being able to answer the ins and outs of how a policy works, what coverage it provides and what extras they may need based on their lifestyle. I will spend as much time as it takes to make the client feel like they understand what they are getting in a policy and an agent. Helping someone understand something they have to have and hoped to never have to use it the most rewarding feeling. It doesn't just have to be an insurance need. Sometimes, people just need to be heard.
Overview
15
15
years of professional experience
Work History
Cashier at Handy Mart
HN Funkhouser
05.2025 - Current
- Processed transactions accurately, ensuring seamless customer service experience.
- Managed cash register operations, maintaining accurate cash handling and balancing procedures.
- Assisted customers with product inquiries, enhancing overall shopping satisfaction.
- Trained new staff on checkout procedures and customer interaction protocols.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Insurance Agent
Walter & Walter Insurance Agency
02.2011 - 10.2024
- Spent a significant amount of time with each customer, verbally reviewing and explaining documents to ensure that they were understood.
- Filled out coverage applications in order to get underwriting approvals.
- Determined the needs and financial situations of my clients by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing an application for coverage.
- Maintained high customer service standards by cultivating relationships with clients.
- Improved the reputation of my insurance agency by accommodating new and unusual requests and looking for ways to add value.
- Identified problems and took the necessary steps to resolve them quickly.
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know.
- Returned customer calls within [Number] hours, resolving issues and answering questions quickly.
- Returned customer calls within 24 business hours, resolving issues and answering questions quickly.
- Built relationships with clients and provided excellent service through active listening.
- Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
Education
General - High School -
Escondido High School
Escondido, CA01.1995
Skills
- Quotes and sales
- Client needs analysis
- Auto insurance
- Life insurance
- Policy renewals
- Underwriting and adjustments
- Risk mitigation
- Property insurance
- Customer service
Accomplishments
- The agency I was with had quarterly and annual goals. I exceeded them the last 3 years in a row, writing the most number of policies among 8 agents.
- My retention rate on clients has been maintained at an above 90% for the same amount of years.
- I am property & casualty as well as life licensed. I recently completed my continuing education classes for 2024 for both licenses.
- I received Employee of the Quarter twice in the last 3 years.
Timeline
Cashier at Handy Mart
HN Funkhouser
05.2025 - Current
Insurance Agent
Walter & Walter Insurance Agency
02.2011 - 10.2024
General - High School -
Escondido High School