Summary
Overview
Work History
Education
Skills
Special Awards
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Earnest J. Boyd

Alexandria

Summary

Dynamic operations leader with a proven track record at Total Beverage Co., enhancing customer service scores by 22% and driving employee training initiatives. Skilled in data analysis and project management, I excel in developing strategies that foster team growth and operational excellence. Committed to achieving sustainable business success through innovative solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Total Beverage Co.
Mclean
01.2022 - Current
  • Coached & developed staff, monitored risk management & audit compliance
  • Enhanced policies & procedures to improve performance of store operations
  • Developed complex problem-solving skills through helping with challenges
  • Improved the culture to enhance customer service experience.
  • Exceeded Customer Service score from 62% to 84.5% within 6 months

District Operations

Giant Food Stores
Mclean
01.2013 - 01.2022
  • Pioneered the opening of 4 new stores as Operations General Manager
  • Oversaw 7 store remodels, trained & mentored specialists
  • Developed specs for plans to maintain competitive process in the market
  • Created industry surveys & analyzed data to develop specific recommendations
  • Devised, deployed & monitored processes to boost long term business success
  • Increased profit levels by 22% & sales by 19%
  • Improved processes to enhance retention & culture
  • Led 17 stores to improved customer service experience stores
  • Promoted 3 times for performance

Education

ISSA - License - Certified Trainer & Nutrition Coach

ISSA personal Training
Sacramento, CA
09-2024

US Air Force - - Business Administration & Computer Science

US Air Force
06-1991

Skills

  • Employee training
  • Nutrition planning
  • Fitness program design
  • Customer service
  • Data analysis
  • Project management
  • Leadership
  • On-Boarding

Special Awards

  • Commendation Medal
  • National Defense Service Medal
  • Good Conduct Medal
  • Outstanding Unit Award
  • Achievement Medal
  • Training Medal
  • Longevity Service Award

Accomplishments

  • 4 time Customer service manager of the year
  • Customer service project lead for store development
  • Air Force Achievement Medal
  • Air Force Commendation Medal
  • Air Force Good Conduct Medal
  • National Defense Service Medal
  • Outstanding Unit Award

Affiliations

  • Personal Trainer
  • Gym enthusiast
  • Church Security

Certification

  • ISSA Personal training Certification

References

References available upon request.

Timeline

Assistant Manager

Total Beverage Co.
01.2022 - Current

District Operations

Giant Food Stores
01.2013 - 01.2022

ISSA - License - Certified Trainer & Nutrition Coach

ISSA personal Training

US Air Force - - Business Administration & Computer Science

US Air Force

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Earnest J. Boyd