Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernest Smith

Salem

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Allstate Corp. Expert in cleaning, sanitizing, and customer service, showcasing responsible and dependable work ethic. Achieved significant improvements in client loyalty and operational efficiency through meticulous attention to detail and effective problem-solving.

Overview

25
25
years of professional experience

Work History

Custodian

J & L Professional Cleaning Service
01.2000 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Inspector

Terminix
04.2014 - 02.2016

General Home Inspector


running appointments on time


finding issues in customer's homes and making recommendations on how to address those issues


filed out official state documents for selling or closing on home purchases

Sales Representative

Magic City Ford
02.2014 - 07.2015

Selling cars and trucks was my main responsibilty


Building customer relationships in order to make sales


organizing paperwork and financial documents for the purchase of a new or used vehicle

Customer Service Representative

Allstate Corp
05.2013 - 03.2014
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Representative

Verizon Wireless
06.2006 - 05.2013

building relationships with customers and potential customers


educating customers for all of their wireless needs


making recommendations for products to help better serve the customer

Education

Virginia Western Community College
Roanoke, VA

High School Diploma -

Lord Botetourt High School
Daleville, VA
06-2005

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and Dependable
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Team Collaboration
  • Time Management

Timeline

Inspector

Terminix
04.2014 - 02.2016

Sales Representative

Magic City Ford
02.2014 - 07.2015

Customer Service Representative

Allstate Corp
05.2013 - 03.2014

Sales Representative

Verizon Wireless
06.2006 - 05.2013

Custodian

J & L Professional Cleaning Service
01.2000 - Current

Virginia Western Community College

High School Diploma -

Lord Botetourt High School
Ernest Smith