Ernestine Mitcham
Virginia Beach
Summary
Experienced with performance evaluations, quality assessments, and process improvements. Utilizes data-driven insights to enhance operational efficiency and maintain high standards. Knowledge of industry best practices and methodologies, ensuring consistent quality and performance.
Overview
10
10
years of professional experience
Work History
Performance Quality Analyst II
Elevance Health
07.2021 - 02.2025
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Developed comprehensive reports for management review, highlighting performance trends and recommending best practices.
- Ensured compliance with industry regulations by conducting thorough audits of processes and documentation standards.
- Optimized workflow processes to reduce errors, ensuring accurate data collection and analysis.
Performance Quality Analyst I
Elevance Health
02.2019 - 07.2021
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in higher-quality output.
- Enhanced performance quality by conducting thorough data analysis and identifying improvement opportunities.
- Managed multiple projects simultaneously while adhering to strict deadlines, delivering high-quality results consistently.
- Developed and maintained defect databases for known issues.
Quality/Employment Training Specialist
Elevance Health
02.2015 - 01.2019
- Conducted audits across multiple departments to ensure compliance with state guidelines
- Developed training modules for onboarding new employees and for enhancing current associate performance
- Delivered training sessions on trending issues to improve file accuracy and operational efficiency
- Researched workflow issues to identify issues,trends and root causes, implementing data-driven solutions
Education
Associate of Science - Nursing
Norfolk State University
Norfolk, VABachelor of Science - Health Services Management
Norfolk State University
Norfolk, VA05-2026
Skills
- Proficient in Microsoft Office Suite, SharePoint, CMS, Facets, Citrix, SPS, Contraxx, Macess, PEGA, Tableau, Power BI, Medicaid and Medicare
- Training and development experience
- Analytical thinking
- Quality assurance
- Data analysis
- Results and Deadline-driven
- Organized and detail oriented
Timeline
Performance Quality Analyst II
Elevance Health
07.2021 - 02.2025
Performance Quality Analyst I
Elevance Health
02.2019 - 07.2021
Quality/Employment Training Specialist
Elevance Health
02.2015 - 01.2019
Associate of Science - Nursing
Norfolk State University
Bachelor of Science - Health Services Management
Norfolk State University
Similar Profiles
Mary HoffmanMary Hoffman
Behavioral Health Care Manager II at Elevance HealthBehavioral Health Care Manager II at Elevance Health
ARUN KANAGALAARUN KANAGALA
Systems Analyst at Elevance HealthSystems Analyst at Elevance Health
CAROLYN PERRETCAROLYN PERRET
Business Change Director/Chief of Staff, Marketing at Elevance HealthBusiness Change Director/Chief of Staff, Marketing at Elevance Health