Eryn Lema
Woodbridge
Summary
Personable and organized recent graduate with a degree in Human Resource Management, equipped with comprehensive knowledge of key HR functions with knack for building relationships and fostering teamwork. Possesses understanding of recruitment processes and employee relations, coupled with strong administrative and communication skills. Committed to contributing to positive workplace culture and supporting organizational goals. Currently pursuing SHRM certification to further enhance HR expertise. Eager to contribute to a dynamic team in a generalist HR role.
Overview
9
9
years of professional experience
Work History
Dental Office Administrator
Elevation Implant Services
08.2024 - Current
- Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings.
- Scheduled appointments and maintained calendars for multiple team members.
- Handled confidential information with utmost discretion and ensured compliance with data protection policies.
- Verified insurance coverage and eligibility for patients, ensuring accurate billing and reimbursement
- Reviewed insurance policies and claims to identify any discrepancies or errors.
Patient Account Coordinator
Compression Management Services, INC
09.2022 - 08.2024
- Provide quality customer service, maintain confidentiality, problem solving, and accuracy while complying with all HIPAA regulations
- Improved patient satisfaction by efficiently handling account inquiries and resolving billing issues.
- Streamlined the billing process for increased efficiency with thorough review of insurance claims and accurate data entry.
- Assisted in training new staff members on department procedures, contributing to a cohesive work environment.
- Skilled in managing and updating patient information.
- Accept and process healthcare claims and confidential medical records.
- Verify patient eligibility and manage the Medicare and Medicaid billing process.
- Perform appropriate follow-up for missing data elements such as CPT, HCPCS, ICD-9 codes and modifiers.
Server
Longhorn Steakhouse
01.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
Lead Server
The Waters Senior Living
12.2020 - 09.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Support Supervisor
Cura Hospitality
12.2018 - 12.2020
- Staying current on the individual procedures and protocols for their facilities, including state-specific rules and regulations
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-day-day duties accurately and efficiently
- Assisted in scheduling20 employees
- Trained new staff
- Assisted Director of Culinary Services in order fulfilment
Shift Supervisor
Starbucks
03.2016 - 09.2018
- Assisted the store manager in executing store operations during scheduled shifts
- Deployed partners and delegate tasks so that partners can create and maintain the Starbucks Experience for our customers
- Execute store operations during scheduled shifts Organize opening and closing duties as assigned
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team
Education
Bachelor's degree - Human Resource Management
Franklin University
Columbus, OH12.2024
Associate in Arts (AA) - Business Administration
Community College of Beaver County
Monaca, PA05.2018
Skills
- Time management
- Microsoft Office Suite
- Data evaluation
- Administrative support
- Database entry
- Training and mentoring
- Communication
Timeline
Dental Office Administrator
Elevation Implant Services
08.2024 - Current
Patient Account Coordinator
Compression Management Services, INC
09.2022 - 08.2024
Server
Longhorn Steakhouse
01.2022 - 08.2024
Lead Server
The Waters Senior Living
12.2020 - 09.2022
Support Supervisor
Cura Hospitality
12.2018 - 12.2020
Shift Supervisor
Starbucks
03.2016 - 09.2018
Associate in Arts (AA) - Business Administration
Community College of Beaver County
Bachelor's degree - Human Resource Management
Franklin University
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