Eskedar Tadesse
Centreville
Summary
20+ Years in Airline Operations, Global Travel Management & Logistics | Experienced in FAA / IATA / TSA Compliance Experienced aviation and travel operations professional with over two decades of progressive responsibility in managing airline operations, corporate travel programs, and logistics across the U.S., Middle East, and Africa. Skilled in managing end-to-end travel services, negotiating supplier contracts, implementing online booking tools, and maintaining regulatory compliance. Collaborative leader with improving cost efficiency, traveler experience, and cross-functional alignment. Prepared to support Airbus with a strong foundation in supplier management, corporate travel systems, and policy governance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager, Travel and Cargo
Africgo Travel, Cargo & Logistics
Sterling
09.2021 - Current
- Manage day-to-day operations for both passenger travel and international cargo.
- Administer booking processes, compliance monitoring, and vendor communications.
- Lead contract negotiations with TMCs and service providers.
- Support executive and business travel coordination, ensuring adherence to policy.
- Oversee customs documentation and IATA/TSA regulatory requirements.
Manager, Airport Services
Ethiopian Airlines
Washington Dulles International Airport
04.2014 - 09.2019
- Oversaw all airport service functions, including check-in, baggage, customer service, and flight handling.
- Managed over 40 staff, driving operational compliance, and efficiency.
- Implemented travel program updates in line with airline policies and U.S. regulations.
- Coordinated with airport and government agencies to ensure smooth travel operations.
- Collected and reported key performance data to improve travel service levels.
- Managed customer service escalations for passengers, ensuring timely resolution and alignment with quality standards.
- Managed daily operations to ensure compliance with company policies and standards.
Manager, Airport Services
Ethiopian Airlines
Dubai
07.2010 - 04.2014
- Directed airport service operations with a focus on the premium traveler experience.
- Trained and supervised personnel in compliance, booking systems, and customer service.
- Improved boarding, gate, and baggage procedures for higher operational performance.
- Managed daily operations to ensure compliance with company policies and standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led customer-facing teams focused on premium passenger services, complaint resolution, and VIP treatment.
Area Manager – Togo & Benin
Ethiopian Airlines
Lomé
07.2008 - 07.2010
- Managed full airline operations, including sales, staffing, travel services, and cargo logistics.
- Built regional supplier partnerships, and supported contract performance.
- Implemented consistent corporate travel processes across both countries.
- Analyzed market trends to align services with customer needs and preferences.
- Promoted positive customer service experiences by promptly resolving conflicts.
Airport Services & Customer Operations – Various Roles
Ethiopian Airlines
Addis Ababa
02.1998 - 07.2008
- Held progressive roles in airline operations and customer support.
- Led cargo, ramp, gate, and terminal operations for both domestic and international flights.
- Supported travel program logistics and provided frontline passenger services.
- Resolved customer issues and trained staff on service protocols.
- Specialized in customer service delivery, conflict resolution, and support for irregular operations.
Education
Bachelor of Arts - Management(Business Management )
Addis Ababa University
Addis Ababa, Ethiopia07.2004
Diploma - Airline Marketing Services
Ethiopian Airlines Training Academy
Addis Ababa, Ethiopia02.1998
Skills
- Corporate Travel Program Oversight
- Supplier & TMC Relationship Management
- Travel Policy Implementation & Compliance
- Vendor Negotiation & Contracting
- Online booking & expense tools (Amadeus, Sabre)
- Cargo & Freight Coordination
- FAA, IATA, TSA Compliance
- Staff Supervision & Development
- Budget Management & Cost Control
- Government and customs coordination
- Travel Reporting & Analytics
- Airline Customer Service Management
- Passenger Experience Enhancement
- Service Recovery & Escalation Handling
- Frontline Staff Coaching & Supervision
Certification
ARC Specialist (Airline Reporting Corporation) | August, 2022
Languages
Languages: English (Fluent), Amharic (Native)
Timeline
Manager, Travel and Cargo
Africgo Travel, Cargo & Logistics
09.2021 - Current
Manager, Airport Services
Ethiopian Airlines
04.2014 - 09.2019
Manager, Airport Services
Ethiopian Airlines
07.2010 - 04.2014
Area Manager – Togo & Benin
Ethiopian Airlines
07.2008 - 07.2010
Airport Services & Customer Operations – Various Roles
Ethiopian Airlines
02.1998 - 07.2008
Bachelor of Arts - Management(Business Management )
Addis Ababa University
Diploma - Airline Marketing Services
Ethiopian Airlines Training Academy
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