Esmeray Nova
Hampton
Summary
Customer-focused Instacart Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.
Overview
2
2
years of professional experience
Work History
Instacart Shopper
Instacart
Hampton
01.2025 - Current
- Selected groceries based on customer orders and preferences.
- Communicated with customers to clarify order details and special requests.
- Managed time effectively to ensure timely delivery of orders.
- Navigated stores efficiently to minimize shopping time and maximize productivity.
- Handled payment transactions accurately through the Instacart platform.
- Adapted quickly to changing customer needs and shopping environments.
- Delivered groceries on time according to company standards for customer satisfaction.
- Provided exceptional customer service throughout the shopping experience.
- Exceeded customer expectations through high feedback ratings and frequent repeat customers.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to the exact location specified.
- Monitored expiration dates on items to guarantee freshness for customers.
- Clarified orders, sourced items from multiple stores, and coordinated timely transfers to delivery drivers.
- Ensured clean and sanitary shopping practices and utilized safety kits to protect customers.
Fulfillment Center Associate
Amazon
Hampton
11.2024 - 01.2025
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Loaded and unloaded delivery trucks to ensure timely order fulfillment.
- Sorted and organized products within fulfillment center, enhancing processing efficiency.
- Received, sorted and processed incoming orders in a timely manner.
- Operated handheld scanners to track inventory and manage stock levels.
- Maintained cleanliness and safety in work areas to comply with regulations.
- Trained new associates on operational procedures and safety protocols, improving onboarding experience.
- Ensured a clean warehouse environment to promote safety and efficiency.
- Labeled boxes and organized them in outbound collection areas, streamlining shipping process.
Education
Associate of Science - Medical Laboratory Science
Penn Foster Career School
Scranton, PA 03.2026 - 06.2026
Penn Foster
Scranton, PASkills
- Order fulfillment
- Order efficiency
- Delivery coordination
- Transportation management
- Route planning
- Online ordering
- Customer service
- Customer support
- Customer engagement
- Customer relations
- Sales expertise
- Accurate money handling
- Payment processing
- Inventory management
- Food safety awareness
- Time management
- Planning and organization
- Team collaboration
- Problem solving
- Decision-making
- Deadline driven
- Quick learner
- Reliability and punctuality
- Strong work ethic
- Verbal and written communication
- Strong interpersonal skills
- Upbeat and outgoing attitude
- Reading comprehension
- Merchandise selection
- Strong interpersonal skills
- Planning and organization
Affiliations
- Networking organizations or professional associations
- Volunteer tutor helps middle school students study for their SOL from March-May
Languages
Spanish
Limited
Italian
Professional
Timeline
Associate of Science - Medical Laboratory Science
Penn Foster Career School
03.2026 - 06.2026
Instacart Shopper
Instacart
01.2025 - Current
Fulfillment Center Associate
Amazon
11.2024 - 01.2025
Penn Foster