Esmeylin Contreras Ayala
Alexandria
Summary
Detail-oriented, young professional with strong interpersonal skills. Dedicated and willing to learn new proficiencies in order to enhance the client/customer experience.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
EyeCare About Eyes
Burke
08.2020 - 03.2023
- Managed patient scheduling and appointment reminders efficiently.
- Answered phone calls and greeted patients warmly at reception.
- Processed insurance claims and verified coverage details promptly.
- Assisted physicians with finalizing reports, speeches or presentations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Beauty Advisor
Macy's
Springfield
03.2018 - 06.2020
- Demonstrated makeup application techniques to educate customers on product use.
- Managed inventory levels to ensure availability of popular beauty products.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Administered special promotions such as discounts or loyalty rewards programs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Salon Receptionist
Hair Cuttery
Alexandria
12.2016 - 01.2018
- Greeted clients warmly upon arrival to create a welcoming atmosphere.
- Managed appointment scheduling using salon software to optimize staff efficiency.
- Processed payments accurately for services rendered and retail products sold.
- Maintained a clean and organized reception area to enhance client experience.
- Provided exceptional customer service by addressing client concerns effectively.
Education
High School Diploma -
Mount Vernon High School
Alexandria01-2017
Some College (No Degree) - General Studies
Northern Virginia Community College
Annandale, VASkills
- Patient scheduling
- HIPAA compliance
- Insurance processing
- Appointment management
- Patient record maintenance
- Physician assistance
- Front desk operations
- Customer relationship management
- Interpersonal skills
- Product knowledge
- Cleanliness, sanitization and organization
- Fluent in Spanish
Timeline
Medical Receptionist
EyeCare About Eyes
08.2020 - 03.2023
Beauty Advisor
Macy's
03.2018 - 06.2020
Salon Receptionist
Hair Cuttery
12.2016 - 01.2018
High School Diploma -
Mount Vernon High School
Some College (No Degree) - General Studies
Northern Virginia Community College