Esteban Cruz Inestroza
Sterling
Summary
Dynamic and detail-oriented professional with proven leadership at ABM Aviation, excelling in customer relations and problem-solving. Adept at project planning and maintaining high standards under pressure, I thrive in fast-paced environments. Fluent in Spanish, I am committed to continual improvement and delivering exceptional service to enhance customer satisfaction. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Cabin Cleaning Lead
ABM Aviation
10.2023 - Current
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted flight attendants with missing provisions for their flight.
Cabin Cleaning Agent
ABM Aviation
11.2022 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Provided fast cleaning services to large airliner interiors ranging from wide body to narrow body aircraft.
- Displayed a friendly attitude with passengers during cleaning service.
- Strengthened communication skills through regular interactions with others.
Deli Clerk
Harris Teeter
10.2020 - 07.2021
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Photo Lab Associate
Walmart
09.2018 - 08.2019
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Developed and processed film and picture CDs and restored photos.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Developed film and produced prints according to customer specifications.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
Cashier
Target
10.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Park View High School
Sterling, VA06-2015
Skills
- Attention to detail
- Project planning
- Active listening
- Customer relations
- Calm under pressure
- Problem-solving
- Supervision and leadership
- FLUENT IN SPANISH
- PPE use
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cabin Cleaning Lead
ABM Aviation
10.2023 - Current
Cabin Cleaning Agent
ABM Aviation
11.2022 - 10.2023
Deli Clerk
Harris Teeter
10.2020 - 07.2021
Photo Lab Associate
Walmart
09.2018 - 08.2019
Cashier
Target
10.2016 - 08.2017
High School Diploma -
Park View High School
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