Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estefany Valencia Diaz

Alexandria,VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Lead Patient Care Coordinator

Alexandria Dental Smiles
10.2020 - Current
  • Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
  • Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
  • Reduced administrative errors by implementing standardized documentation procedures for patient records.
  • Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
  • Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
  • Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Party Depot Inc
10.2017 - 12.2020
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Robert E. Lee High School
Springfield, VA
06.2018

Associate of General Studies -

Northern Virginia Community College
Annandale, VA

Skills

  • Customer service
  • Effective time management
  • Relationship building
  • Office administration
  • Policy compliance
  • Problem-solving skills

Languages

Spanish
Native or Bilingual

Timeline

Lead Patient Care Coordinator

Alexandria Dental Smiles
10.2020 - Current

Sales Associate

Party Depot Inc
10.2017 - 12.2020

Associate of General Studies -

Northern Virginia Community College

High School Diploma -

Robert E. Lee High School

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Estefany Valencia Diaz