Estelle McHarris
Woodbridge
Summary
Committed outreach assistant with extensive administrative expertise and 25+ years of experience, specializing in community development and engagement for over 7 years.
Overview
10
10
years of professional experience
Work History
Radiology Assistant Operations
Sentara Northern Virginia Medical Center
10.2023 - 03.2025
- Greet patients in Outpatient Radiology Department
- Ascertain the reason for visit
- Verify order all patient information is correct
- Contact ordering physician with any queries
- Place calls to technicians for 'STAT' and emergency procedures.
- Order entry
- Notify technicians of patient arrival
- Ask patients to complete appropriate documents for visit
- Follow all protocol for emergency overhead procedures
- Follow up with STAT orders
- Complete all internal/external image CD burning requests
- Export images/reports to outside facilities via Powershare/Intelerad/Mach 7 softwares and or USPS/FedEx
- Train staff of CD burning and uploading procedures
- Ensure maintenance of equipment is up to date
- Decipher notes and prepare records for CT exams (ER and Inpatient)
- Set up internal patient transport
- Assist with transfer of patients from stretcher/wheelchair to exam table
- Sanitize equipment after each exam
- Follow Stroke protocols
- Closing procedures (secure dept doors, transfer calls to messaging service, maintain a clean waiting room area)
Care Coordinator/Community Outreach Assistant
Saint Joseph's Medical Center
02.2015 - 11.2022
- Completed accurate daily report documents, memos, and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Utilized multiple software systems and updated customer contracts with information to keep records current.
- Reviewed and balanced the daily bank deposit and deposit report.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided onboarding and training for new support staff.
- Drafted agendas, recorded minutes, and created documents for meetings.
- Coordinated annual holiday food drives and events.
- Accompanied care coordinators on client house calls to observe the necessity of furniture, household items, food, etc.
- Allocated to landlords.
- Facilitated transportation for client outings.
- Responded promptly to inquiries from patients regarding their care plans.
- Conducted initial assessments and evaluations of patient's needs.
- Assisted in building partnerships with local organizations for collaborative initiatives.
- Created marketing materials including flyers, brochures, and posters to advertise events and activities.
- Provided individuals and families with information and resources to connect with available programs.
- Supported case managers in client intake and assessment processes.
- Facilitated workshops on life skills and job readiness for residents.
- Developed relationships with local organizations for resource sharing.
- Provided food, clothing, hygiene products, and other resources to homeless individuals.
- Assisted in organizing and distributing donated items to homeless clients.
- Partnered with local businesses who could donate goods or services which would benefit the homeless community.
- Provided emotional support and guidance to homeless individuals seeking assistance from our organization.
- Facilitated access to medical and mental health services by scheduling appointments and providing transportation.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Performed all administrative duties: Answered phones, emails, ordered supplies, scheduled appointments, etc.
Education
A.A.S. - Diagnostic Medical Sonography
Monroe College
New York City, NYCertified Medical Billing/Coding -
Westchester Comm College
Yonkers, NYCertified Medical Assistant -
Sanford Brown Institute
White Plains, NYCertified Massage Therapist -
Sanford Brown Institute
Allentown, PASkills
- Electronic medical records: Epic
- eHealth platforms: Phoenix portal, HealthFusion, Medgen, MDLand, Athena Health, Safelinks, Studycast, Mach 7, PowerShare, Intelerad, IDX, G2, Navigating Care, PMD, DocFluent, Workday
- Documentation and spreadsheet software: Microsoft Office applications
- Typing proficiency: 70 wpm
- Case management
- Crisis intervention
- Client assessment
- Resource allocation
- Community outreach
- Team collaboration
- Documentation practices
- effective organization skills
- Time management strategies
- Group collaboration and teamwork
- Decision-making and problem-solving skills
- Client advocacy
- Fundraising strategies
- Needs assessment
- Public relations
- Program implementation
- Oversee fundraising
- Community development
- Event planning
- Goal setting
- Relationship building
- Active listening
- Problem-solving
- Certified in CPR/AED
- Written and verbal communication
- Diversity & Inclusion
- Staff training
- Multitasking Abilities
- Volunteer management
- Facility maintenance
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Radiology Assistant Operations
Sentara Northern Virginia Medical Center
10.2023 - 03.2025
Care Coordinator/Community Outreach Assistant
Saint Joseph's Medical Center
02.2015 - 11.2022
A.A.S. - Diagnostic Medical Sonography
Monroe College
Certified Medical Billing/Coding -
Westchester Comm College
Certified Medical Assistant -
Sanford Brown Institute
Certified Massage Therapist -
Sanford Brown Institute
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