Esther Weis
Arlington
Summary
Versatile All Purpose Clerk with broad experience in customer service, inventory management, and administrative tasks. Strong skills in multitasking, problem-solving, and organization make for consistent efficiency in all roles. Proven ability to contribute positively to teamwork dynamics while also thriving independently. Significant impact made in previous positions through streamlined operations and improved customer satisfaction.
Because of my mother having her own doctor's practice I grew up helping and know the ins and outs of what is needed for a practice to run smoothly.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
All Purpose Clerk
Southern Specialty Corporation
Richmond
05.2024 - Current
- Provide exceptional support to customers through various communication channels.
- Resolve customer inquiries and issues efficiently and accurately.
- Collaborated with team members to enhance service delivery processes.
- Assisting techs with installing and communicating with customers on site.
- Managing payments, payroll and basic accounting.
- Coordinate schedules.
- Support employees with life/work balance.
- Prepared invoices for goods sold or services rendered in an accurate manner.
Business Owner
Esther Weis Millinery
Antwerp
09.2014 - 03.2022
- Designed custom millinery products to meet client specifications.
- Managed inventory of fabrics and materials for production efficiency.
- Collaborated with suppliers to source high-quality materials for designs.
- Developed marketing strategies to promote brand visibility and sales growth.
- Oversaw financial management, including budgeting and expense tracking.
- Conducted market research to identify trends in fashion and accessories.
- Built strong relationships with clients through exceptional service and support.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored cash flow to ensure proper budgeting of resources.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Scheduled maintenance activities for equipment used by the business.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Store Manager
Nico Taeymans Belgium
Antwerp
08.2013 - 12.2021
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored new team members in customer service protocols.
- Oversaw inventory management and maintained stock levels effectively.
- Coordinate and execute all visual merchandising.
- Assist customers in making decisions regarding custom made jewelry.
- Manage appointments for staff and customers.
- Hit sales targets.
- Use accounting programs and social media platforms.
- Manage payments.
- Follow up on orders and repairs.
Sales Associate
Le chapeau bridal gowns
Antwerp
09.2012 - 08.2013
- Assisted customers in selecting bridal gowns and accessories.
- Maintained an organized and visually appealing sales floor.
- Provided excellent customer service during fittings and consultations.
- Educated clients about gown care and fitting options.
- Handled transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns promptly and professionally.
- Participated in training new associates on sales techniques and product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
Massimo Dutti
Antwerp
01.2010 - 08.2012
- Maintained an organized and visually appealing sales floor.
- Collaborated with team members to manage inventory effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Degree In Fashion Design And Manufacturing - Fashion Design
Ursulinen
Antwerp, N/A 09.2009 - 06.2011
St Joseph Institute
Antwerp, N/ASkills
- Customer service
- Invoice preparation
- Payment processing
- Schedule coordination
- Customized care depending on customers need
- Strong social skills
- Empathic
- Being raised in a medical environment
Languages
English
Native/ Bilingual
French
Professional
Dutch
Native/ Bilingual
German
Elementary
Swedish
Elementary
Timeline
All Purpose Clerk
Southern Specialty Corporation
05.2024 - Current
Business Owner
Esther Weis Millinery
09.2014 - 03.2022
Store Manager
Nico Taeymans Belgium
08.2013 - 12.2021
Sales Associate
Le chapeau bridal gowns
09.2012 - 08.2013
Sales Associate
Massimo Dutti
01.2010 - 08.2012
Degree In Fashion Design And Manufacturing - Fashion Design
Ursulinen
09.2009 - 06.2011
St Joseph Institute