Ethan Coleman
Mechanicsville
Summary
Natural leader with a proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
6
6
years of professional experience
Work History
Athlete
High School, College
Mechanicsville, Blacksburg
08.2018 - Current
- Managed time effectively while traveling for games, attending practice, and attending classes.
- Attended all practices, meetings, and workouts on time.
- High School team captain for cross country, indoor and outdoor teams for three years.
Sales Associate
Flag Stop
Mechanicsville
06.2021 - 04.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Customer Service Associate
Chick-fil-A
Mechanicsville
04.2020 - 06.2021
- Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Received employee of the month for 3 months in a row.
Education
Bachelor of Science - Agribusiness Operations
Virginia Tech
Blacksburg, VA05.2026
Skills
- Sales Trends
- Sales Generation
- Store Opening and Closing
- Stockroom Upkeep
- Verbal and Written Communication
- Customer Service
- Teamwork and Collaboration
- Persuasive Selling
Timeline
Sales Associate
Flag Stop
06.2021 - 04.2022
Customer Service Associate
Chick-fil-A
04.2020 - 06.2021
Athlete
High School, College
08.2018 - Current
Bachelor of Science - Agribusiness Operations
Virginia Tech
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