Ethan Watts
Blacksburg,VA
Summary
Looking to secure an internship that challenges a specific skillset and allows for further career growth. Looking to begin at an entry level position supporting management and obtain experience in an office environment, business culture, and company policies and procedures. Tireless worker experienced in customer service, problem-solving, and time management. Can be relied upon to help a company achieve its goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ambassador
Dulles International Airport
06.2023 - 08.2023
- Greeted tens of thousands of customers and clients daily to create a welcoming atmosphere.
- Verified customer identity for expedited travel
- Prepped on airport security and regulations
Waiter
Soul Food Sensations
02.2021 - 07.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Customer Service Representative
Dominos Pizza
03.2020 - 08.2020
- Addressed customers courteously using suitable methods and problem-solving skills
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
Education
Bachelor of Science in AHRM (B.S.) - Consumer Studies
Virginia Tech University
Blacksburg, VA12.2026
Skills
- Proficient in Microsoft Office: Excel, Word & Powerpoint
- Exceptional communication and writing skills
- Customer contact and problem resolution
- Expertise in ICT used to research and identify information
- Business Development
Certification
CPR/AED Certification
Affiliations
- Tau Kappa Epsilon at Virginia Tech
- Economics Club at Virginia Tech
Extracurricular Activities
- Six time volunteer for Christmas with the Redskins, a party for more than 150 underserved children in the DC Metropolitan area in time for the holidays.
- Board member of Excellent Options from 2017-2022 (parent-run organization dedicated to success of minority students in Loudoun County, VA)
- Fifth and sixth grade basketball referee for MLBL (2017-2019) -Chantilly, VA
- Seventh and eight grade basketball coach for MLBL (2019-2022) -Chantilly, VA
Timeline
Ambassador
Dulles International Airport
06.2023 - 08.2023
Waiter
Soul Food Sensations
02.2021 - 07.2021
Customer Service Representative
Dominos Pizza
03.2020 - 08.2020
Bachelor of Science in AHRM (B.S.) - Consumer Studies
Virginia Tech University
CPR/AED Certification
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