Eugenio Galderisi
Busto Arsizio
Summary
Dynamic leader with extensive experience in retail, services and entertainment. Excelling in operations oversight and team leadership. Proven track record in driving performance improvement and sales growth through strategic workforce planning and customer service management. Skilled in fostering teamwork and collaboration, achieving significant cost savings, and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Store Manager
Sisal
06.2021 - Current
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Promoted business strategy by implementing improvements based on guest feedback.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Care Team Leader
Sisal
09.2020 - 06.2021
- Led, built and developed team for modeling service excellence.
- Organized and balanced multiple priorities within fast-paced environment.
- Identified opportunities and found solutions for continuous improvement.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Store Specialist
Sisal
05.2008 - 06.2020
Store Assistant
Sisal
09.2005 - 05.2008
Education
High School Diploma -
Liceo Classico Cairoli
Varese, Italy07.2005
Skills
- Operations Oversight
- Workforce Planning
- Sales Analysis
- Regulatory Compliance
- Staff Management
- Customer Service Management
- KPI Tracking
- Sales Tracking
- Performance Improvement
- Team building
- Multitasking
- Team Leadership
- Problem-Solving
- Cost analysis and savings
Hobby
I have traveled to six continents
I am president of an amateur football team and i love playing padel
Additional Information
IT skills (Windows, Mac, linux) / MS office / Social media
Driving licence: B; car available
Languages
Italian
English
Upper intermediate (B2)
Timeline
Senior Store Manager
Sisal
06.2021 - Current
Customer Care Team Leader
Sisal
09.2020 - 06.2021
Store Specialist
Sisal
05.2008 - 06.2020
Store Assistant
Sisal
09.2005 - 05.2008
High School Diploma -
Liceo Classico Cairoli
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