Eva Lopez

• Evaluated current processes to develop improvement plans.
• Contributed significantly to the development of long-term strategies by working closely with executive leadership on risk assessment, market research, competitor analysis, industry trends evaluation.
• Leveraged data-driven insights to optimize resource utilization, leading to increased profitability across OPM.
• Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance. Daily project tracker for all safety inspections, real estate lease, annual federal reporting requirements to Office of Management and Budget (OMB), Department of Energy (DOE), Council on Environmental Quality (CEQ).
• Skilled at working independently and collaboratively in team environment.

• • The single point of contact in providing high level, complex administrative support to the FSEM Director, Senior Advisor and five Division Directors.

• Attend daily senior executive meetings with FSEM director for note-taking purposes to analyze ways of improvement when required and the research of and required due outs on behalf of FSEM.

• Coordinate arrangements for travel utilizing the designated E2 travel system and placing calls to the travel agency when itineraries are too complex for online booking. Travel arrangements include transportation, lodging reservation, communication with the organization of the visit; maintaining contact with FSEM staff during travel and to conclude the submission and processing all vouchers in a timely manner.

• Conduct complex and or specialized preliminary research and preparation of briefing materials for the supervisor on proposals from various OPM program officials and managers regarding issues, project initiation, internal administrative practices, and similar matters.

• The Document Management System (DASH) driver for Facilities, Security and Emergency Management.

• Review highly detailed and complex correspondence, memoranda, and reports for final review by the directors in response to request for information; to transmit new information originating from the FSEM offices. Independently make changes to documents based on expertise and historical knowledge in related areas.

• Collaborate effectively with stakeholders both internal to OPM and external agencies. This also includes working relationship with the private sector in conveying information or answering inquiries about FSEM initiatives.

• Prepare a variety of highly complex correspondence, reports, presentations, and talking points for FSEM using various software applications.

• Provides logistical support, as needed for FSEM conferences, special events, retreats, retirements, Veteran’s Day events, etc.

• Works closely with FSEM staff to coordinate meeting and briefings with external stakeholders to discuss related matters under the purview of OPM.

• Maintain and control calendar appointments with complete authority to realign meetings when conflicts arise. Also help to maintain the calendars of all Division Directors with the organization.

• I am abreast of the Freedom of Information Act (FOIA) request that are received by the agency. Although I have not processed a request, I am familiar with the agency FOIA office, quarterly training and basic steps in initiating the response to FOIA requests.

• Schedule the Directors meetings by coordinating the date, time and place with attendees.

• Provide exceptional phone and office coverage as I am frequently called upon to assist. Screen callers and visitors for requested information. I resolve or route calls received to the appropriate staff member/ program office within OPM

• Receive visitors for staff members as well as the Directors. Screen and refer calls daily. Handle requests for information and resolve basic administrative problems with little to no supervision.

• Electronically recorded time and attendance using HR Links software

• Observing both staff and internal processes to identify areas of improvement.

• Monitored project progress to determine lifecycle of project including requirements gathering, implementation, and project completion.

• Manage the development of policies, procedures trainings, and resources as learning aids on Contact Tracing for COVID-19.

• Serve as a case investigation and contact tracing lead to review daily monitoring procedures and ensure the completion of case interviews by reviewing the teams’ work for missing information, inconsistencies, or areas that need further exploration.

• Development and implementation of COVID-19 OPM Dashboard to view facilities COVID-19 tracking and tracing, OPM facility county COVID ratings using CDC and WHO resources

• Maintained confidentiality when handling sensitive information, protecting interests of the agency and employee privacy.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Drafted professional correspondence on behalf of executives, fostering strong relationships with multiple internal program offices and external stakeholders alike.

• Served as advisor on all administrative functions related to management of Human Resource (HR) department
• Reviewed all administrative actions originating within HR and determined their deposition to appropriate personnel
• Responded to inquiries from and provided advice and guidance to supervisors, employees and staff
• Arranged meetings, including preparing background material, coordinating logistics and handling travel arrangements
• Reviewed decision packages and other documents for timeliness, procedural correctness and completeness
• Screened callers and visitors, determined nature of business
• Provide customer service to walk-in and phone clients, answering basic questions concerning federal employment, thrift savings plan, retirement plans (FERS/CERS) and benefits
• Provide routine and complex administrative, office management support and HR assistance to the Deputy Associate Director (DAD) and Team Leaders
• Maintain Outlook calendar for DAD, Supervisory HR Specialist and elected HR specialist: scheduled/cancelled and rescheduled appointments
• Developed and distributed invitations, announcements/notices to employees for various events; reserved rooms, coordinated logistics for the events, assisted in developing PowerPoint presentations
• Made travel arrangements, arranging schedules of visits, transportation and hotel reservations; prepared travel authorizations for the entire HR staff and submitted travel vouchers and reports using E2 Travel software
• Performed special studies and analyzed the workflow of the clerical and administrative functions of the office to determine more effective methods of serving customers
• Reviewed and edited correspondence, decision packages and other written material for the DAD for conformance with regulations, grammar, format and special agency policies
• Provide instructions to other staff regarding the correct assembly of correspondence packages, advised on correcting recurring problems and edited written materials
• Ensure controlled correspondence from the Office of the Director was acted upon and completed within the designated timeframe
• Electronically recorded time and attendance using FED Desk software
• Record, verify and reconcile all purchase card transactions using CBIS software, ensure that all purchase card transactions are within federal spending guidelines
• Assisted in collecting and reviewing all Director awards submissions along with the preparations for the award ceremony
• Assisted in coordination of the annual CFC campaign
• Assisted HR specialist and Benefits Officers in completing retirement calculations using GRB Assist software
• Assisted Benefit Officer with FEGLI calculations for OPM employees in determining correct coverage elections
• Collected all FEGLI and FEHB open season election forms for 1,500 employees, reviewed for accuracy and completeness
• Collect all beneficiary forms, review for accuracy and completeness and then upload into EOPF
• Review quarterly CLER report for inaccuracies and send revised corrections to each insurance carrier
• Field numerous inquiries from employees regarding federal insurance coverage
• Assist the Benefit Officer with the annual benefit enrollment / retirement seminar activities when all employees are asked to update their coverage options

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.