Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Evan Carroll

Leesburg

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

7
7
years of professional experience

Work History

IT Support Specialist

TechCentrics
08.2024 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.

IT Support

Hawkeye 360
05.2024 - 08.2024
  • Managed accounts on the backend through Active Directory.
  • Maintained system performance and security with regular updates.
  • Configured security policies to align with government regulations.
  • Remote and in-person IT support and troubleshooting.
  • Identified and resolved issues for users at all levels from staff to the CEO.
  • Wiped and set up Windows, Linux, and Mac OS machines.

Team Leader

Chick-Fil-A
08.2021 - 05.2023
  • Organized schedules and daily assignments for the team, leveraging individual knowledge and strengths to maximize team success.
  • Monitored team operations and workflow during busy periods, adjusting to improve pace.
  • Coached new employees struggling with specific tasks.
  • Trained staff in job roles, business policies and industry best practices.

Self-Employed (landscaping)
08.2018 - 10.2023
  • Independently performed landscaping work on a part-time basis.
  • Gained real-life business experience by marketing services through the creation of flyers and advertisements through social media platforms.
  • Acquired valuable experience in customer service, time management, and problem-solving skills.
  • Served a client base of over 25 weekly and bi-weekly clients.

Education

Marketing

James Madison University
Harrisonburg, VA
07.2025

Advanced Diploma - undefined

Heritage High School
Leesburg, VA
05.2023

Skills

  • Guest engagement
  • Menu presentation
  • Allergy awareness
  • Customer Service
  • Teamwork

LANGUAGES

English, some Spanish, some german

Timeline

IT Support Specialist

TechCentrics
08.2024 - Current

IT Support

Hawkeye 360
05.2024 - 08.2024

Team Leader

Chick-Fil-A
08.2021 - 05.2023

Self-Employed (landscaping)
08.2018 - 10.2023

Advanced Diploma - undefined

Heritage High School

Marketing

James Madison University

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Evan Carroll