Evangeline Cypher
Stafford
Summary
Dynamic leader with extensive experience at USDA, Food & Nutrition Service, excelling in strategic planning and budget management. Proven track record in enhancing customer relations and driving process improvements. Skilled in team leadership and conflict resolution, fostering a collaborative environment that boosts operational efficiency and staff performance.
Overview
26
26
years of professional experience
Work History
Branch Chief, Telecommunications Branch
USDA, Food & Nutrition Service
Alexandria
01.1998 - 11.2023
- Coordinated team activities to ensure smooth branch operations and customer service.
- Assisted in developing branch policies and procedures for improved compliance.
- Supported staff training sessions on operational protocols and customer interaction.
- Managed scheduling for branch personnel to optimize workflow and coverage.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Collaborated with management on strategic planning initiatives for branch growth.
- Conducted regular evaluations of branch processes to identify areas for improvement.
- Supervised team members in their day-to-day duties ensuring accuracy in tasks completed.
- Developed, implemented and monitored policies, procedures, and standards to ensure efficient operations of the branch.
- Coordinated with external vendors to facilitate procurement of necessary supplies or materials needed by the branch.
- Ensured compliance with applicable laws and regulations governing financial institutions.
- Oversaw daily operations of the branch including scheduling, staffing, customer relations management, sales activities and inventory control.
- Negotiated contracts with suppliers or vendors in order to obtain better rates or terms on purchases made by the branch.
- Collaborated with other branches within the organization in order to share best practices regarding operations management.
- Directed staff recruitment efforts and conducted performance evaluations for branch personnel.
- Provided training on products, services and operational processes to new employees.
- Monitored budgeting activities and allocated resources to maximize efficiency.
- Resolved escalated customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Cultivated relationships with customers to ensure satisfaction with services provided by the branch.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA06-1984
Skills
- Strategic planning
- Budget management
- Customer relations
- Performance evaluation
- Team leadership
- Vendor negotiation
- Staff training
- Conflict resolution
- Process improvement
- Effective communication
- Time management
- Market research
- Project management
Timeline
Branch Chief, Telecommunications Branch
USDA, Food & Nutrition Service
01.1998 - 11.2023
High School Diploma -
Potomac Senior High School
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