EVANGELINE DRAUGHN
24 BELAIR DRIVE LOT 5
Summary
Seasoned Chief Life Insurance Advisor and former Customer Service Representative at SixEleven Global Services And Solutions, adept in team leadership and ethical business practices. Excelled in elevating brand awareness, fostering client relationships, and mentoring with a goal-oriented mindset. Proven expertise in risk evaluation and time management, significantly contributing to financial stability and customer satisfaction.
Overview
2014
2014
years of professional experience
1
1
Certification
Work History
Chief Life Insurance Advisor
- Delivered informative presentations on various aspects of life insurance, elevating brand awareness among potential customers.
- Developed strong relationships with clients through exceptional communication and trust-building skills.
- Mentored junior advisors to improve their knowledge and expertise in the life insurance industry.
- Evaluated potential risks associated with proposed policies based on actuarial principles, ensuring the financial stability of the company.
Customer Service Representative
SixEleven Global Services And Solutions
06.2011 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - CCMA
PATRICK AND HENRY COMMUNITY COLLEGE
Martinsville, VA12-2024
Bachelor of Science - MANAGEMENT ACCOUNTING
NOTRE DAME OF DADIANGAS UNIVERSITY
PHILIPPINES03-2009
Skills
- Team leadership
- Ethical business practices
- Goal-oriented mindset
- Time management mastery
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification
KIWANIS INTERNATIONAL
KIWANIS MAGANDANG GENSAN -PHILIPPINES
CLUB PRESIDENT 2023-2024
The mission of the Kiwanis Club is to improve the world by serving children and communities:
- Mission: To improve the world one child and one community at a time
- Motto: "Serving the children of the world"
- Vision: To be a positive influence in communities worldwide so that children are nurtured and provided with the support they need to thrive
Timeline
Customer Service Representative
SixEleven Global Services And Solutions
06.2011 - 05.2013
Chief Life Insurance Advisor
No Degree - CCMA
PATRICK AND HENRY COMMUNITY COLLEGE
Bachelor of Science - MANAGEMENT ACCOUNTING
NOTRE DAME OF DADIANGAS UNIVERSITY
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