Evelin Vanesa Fuentes
Arlington
Summary
Organized Program Support Assistant assists team members and managers with maintaining calendars, receiving, and composing communications, and replying to inquiries. Strengths include administrative support and customer service. Reliable and dedicated with many years of experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Support Specialist
Department of State
Washington
04.2021 - Current
- Send a notification to employees on time and attendance deadlines, making sure T&A is received and input accurately into the WebTale system.
- Receive and review, making sure correct documents are filled out correctly and approved by the supervisor for overtime, comp time, and leave of absence.
- Pull PARS, ensure each binder has each corresponding reference material, and everything is aligned with the table of contents to put together DCM PO Briefing books for PDAS.
- Manage CLC 360 and FS BID to provide access to the reference center.
- Prepare, sign, and provide the Letter of Authorization and information for the diplomatic passport.
- Prepare, sign, and provide the Hand-Carry Letter and information for the visa.
- Work with ADS/ATLAS with arrival and departure.
- Prepare documentation for incoming employees to obtain badging, ensuring that the incoming employee or visitor has an active security clearance with DS.
- Present Entry on Duty Presentation for Employees Entering EUR-IO.
- Work with retired Foreign Service Officers to onboard them as Re-employed Annuitants (REA).
- Maintain the director’s calendar, schedule appointments, and provide any necessary documents prior to the appointments.
- Correspond with the employee requesting the shipping address for the award certificates.
- Pulled documents, labeled them, tabbed, and put them in folders for employee relations.
- Mentor HR assistants with organizational skills and award shipping.
- Set up interviews, provide interview questions, and moderate interviews for the Foreign Service and Civil Service.
- Work with domestic and postal employees on submitting worker's comp cases.
Childcare Aide
Alternative for Parenting Teens Infant Career Center at ACC
Arlington
01.2020 - 04.2021
- Provide continuous supervision to children during indoor and outdoor activities.
- Create and maintain safe learning and playing environments.
- Observe and document children's behavior and progress, and provide written and verbal updates to parents.
- Helps children maintain good hygiene and change the diapers of infants and toddlers.
- Creates schedules to ensure that children have adequate physical activity, rest, food, and intellectual stimulation.
- Work with children on language skills and creative activities, like art, music, and dance.
- Assisted parents with child development resources and parenting support.
- Maintained cleanliness and organization of play areas and sleeping quarters.
- Implemented daily schedules promoting educational and recreational activities.
- Assisted with toileting needs of young children including diaper changing.
Extended Day Aide
Arlington Public School Extended Day
Arlington
10.2017 - 02.2020
- Look at material and equipment preparation for after-school activities.
- Oversaw children's activities.
- Manage the tasks of planning activities.
- Made sure children get to one destination to another safely.
- Engaged with children using empowering and respectful approaches.
- Supported special needs students with individualized care plans.
Youth Sports Assistant
Contracted Vendor Tip Top Sports
Arlington
01.2017 - 02.2020
- Teach children ages 3 to 10 basic to advanced sports skills designed to increase the development of individual motor skills.
- Maintaining and filing liability waivers.
- Drafted and maintained hold harmless agreements.
- Responsible for inspecting the assigned space for safety reasons.
- Setting up equipment.
- Warming kids up by teaching stretching.
- Demonstrating and teaching all skills for each sport.
- Organized a game for children to practice skills acquired during daily lessons.
Server
Olive Garden
Falls Church
01.2016 - 02.2019
- Delivered exceptional dining experiences to numerous customers.
- Recorded accurate food orders and delivered meals efficiently.
- Maintained cleanliness and organization in dining areas.
- Maintained composure and politeness in challenging customer interactions.
- Supported staff members seeking help.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Trained new servers on restaurant protocols and menu knowledge.
Sales Associate
Foot Locker
Arlington
06.2013 - 01.2016
- Performed responsibilities of providing excellent customer service by attending to their needs.
- Handled responsibilities of receiving incoming inventory items, and organizing them according to size and type.
- Performed the tasks of assisting with the setting up of the sales floor display.
- Collaborated with team members to meet sales targets and improve service.
- Monitored inventory levels and restocked products as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Assigned responsibilities for maintaining a clean working environment.
- Assigned tasks of monitoring inventory and stock items in the store.
Education
Standard High School Diploma -
Wakefield High School
Arlington, Virginia06.2016
Some College (No Degree) - Child Development
Northern Virginia Community College
Alexandria, VirginiaSkills
- Proficiency in Microsoft Office, Word, and Excel
- Excellent communication skills
- Administrative duties
- scheduling conference calls and meetings
- Reliability
- Time and attendance management
- Calendar management
- Security clearance processing
- Employee onboarding
- Detail orientation
- Initiative taking
- Team leadership
- Ability to get along with children
- Child supervision skills
- High level of patience
- Compassion
- Understanding the needs of toddlers
- Adaptability to different age groups
- Customer service
- Friendly and conversational demeanor
- Phone screening and directing
Languages
Fluent Spanish speaker
Accomplishments
- U.S. Department of State Meritorious Honor Award, For substantial contributions and commitment to excellence in customer service in overseeing passport applications. - May 2024
- U.S. Department of State Group Meritorious Honor Award, For excellence in leadership and innovation through the EUR and IO Bureaus Chief of Mission, Deputy Chief of Mission, and Principal Officer cycles. – June 2023
- U.S. Department of State Extra Mile Award, For exemplary service and extraordinary effort. – September 2022
Affiliations
- Extensive work with children at Patrick Henry Elementary School and Claremont Elementary School
- Child Development Class at APS Career Center
- Volunteer at Aspire! After-school Learning, Arlington Mill Community Center
Certification
- Top Secret
References
- Dana Brundidge, Team Lead, Arlington Public School Extended Day, Claremont Immersion School, VA, (571) 471-3503, dana.brundidge@apsva.us
- Jorge Isaac Aleman, Server Manager, Olive Garden, (703) 671-7507, Joege.aleman6842@gmail.com
- Bashar Fadhil, Supervisor of Authentication Department, Embassy of the Republic of Iraq / Cultural Attaché, (408) 329-8841, BasharFadhil@gmail.com
Timeline
Program Support Specialist
Department of State
04.2021 - Current
Childcare Aide
Alternative for Parenting Teens Infant Career Center at ACC
01.2020 - 04.2021
Extended Day Aide
Arlington Public School Extended Day
10.2017 - 02.2020
Youth Sports Assistant
Contracted Vendor Tip Top Sports
01.2017 - 02.2020
Server
Olive Garden
01.2016 - 02.2019
Sales Associate
Foot Locker
06.2013 - 01.2016
Standard High School Diploma -
Wakefield High School
Some College (No Degree) - Child Development
Northern Virginia Community College