EDWARD MONTECALVO
Charlottesville
Summary
Aspiring IT Professional with extensive experience with customer service and customer satisfaction. I am very ambitious and have strong organizational and multitasking skills. I am a very detail-oriented individual who is very passionate about technology and I am looking to gain valuable experience in a professional setting. I currently possess my Google IT Professional certification, which is an entry-point IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, security, and includes hands-on labs. Currently working towards my CompTIA A+ Certification.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Express Courier
Federal Express Corporation
09.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
INDEPENDENT CONTRACTOR
COURIER SERVICES
02.2022 - Current
- Handled work through various businesses such as Amazon, Walmart, UPS, and PeinlPickup Technologies
- Displayed exemplary professional conduct while interacting with clients
- Ensured prompt and accurate delivery of goods and services to customers
- Attained outstanding customer service ratings through the provision of exceptional service
- Conducted thorough safety inspections before and after trips, ensuring compliance with safety protocols
- Demonstrated efficiency in the loading and unloading of merchandise
- Consistently met deadlines while maintaining regular attendance to support scheduling and ensure adequate work coverage
LINE COOK
REVOLUTIONARY SOUP
07.2021 - 02.2022
- Assisted in the daily preparation of food items in accordance with recipes
- Prepared and sold food that met food quality indicators
- Managed multiple tasks simultaneously without compromising product quality or service times
- Observed and followed safety guidelines and regulations to reduce risks
- Demonstrated ability to follow recipes, portion controls and presentation specifications while preparing food
- Responsible for following established sanitation procedures while cleaning kitchens, dishware, utensils
- Memorized restaurant recipes to accurately and quickly prepare dishes
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation
- Worked with other members of the kitchen staff to ensure efficient service
KITCHEN MANAGER
MAYBELLE'S MARKET
03.2021 - 07.2021
- Supervised and coordinated kitchen staff to maintain productivity and efficiency
- Developed and maintained quality assurance procedures to achieve consistent food quality
- Responded promptly to issues with customers and food preparation
- Trained new staff in kitchen operations, procedures and food prep standards
- Oversaw kitchen staff to achieve proper recipe completion and quality standards
- Demonstrated excellent organizational skills in managing the daily operations of a busy kitchen environment
- Verified daily prep lists to confirm correct amount of prepared products
- Followed sanitation and food safety standards to prevent illnesses
SHIFT MANAGER
PAPA JOHN'S PIZZA
04.2018 - 08.2016
- Addressed customer complaints and resolved conflicts
- Managed staff scheduling and payroll to ensure efficient store operations
- Schedule and receive food and beverage deliveries, checking contents to verify product quality and quantity
- Establish standards for personnel performance and customer service
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Monitored store operations to ensure compliance with company policies and procedures
- Taught newly hired team members and shift managers business policies and procedures
Education
HIGH SCHOOL DIPLOMA -
ALBEMARLE HIGH SCHOOL
Charlottesville, VA05.2019
Skills
- Problem-Solving
- Technical Support
- Computer Literacy
- Strong Communication
- Complaint resolution
- Teamwork and Collaboration
- Multitasking Abilities
- Leadership Skills
Certification
Google IT Professional Certification
Timeline
Express Courier
Federal Express Corporation
09.2024 - Current
INDEPENDENT CONTRACTOR
COURIER SERVICES
02.2022 - Current
LINE COOK
REVOLUTIONARY SOUP
07.2021 - 02.2022
KITCHEN MANAGER
MAYBELLE'S MARKET
03.2021 - 07.2021
SHIFT MANAGER
PAPA JOHN'S PIZZA
04.2018 - 08.2016
HIGH SCHOOL DIPLOMA -
ALBEMARLE HIGH SCHOOL
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