SARAH GREGORY
Virginia Beach
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Optometric Technician with [Number] years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history.
Overview
24
24
years of professional experience
Work History
Optometric Technician
Family Optometric Associates
01.2024 - 05.2024
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
Optometric Technician
JELLENEK FAMILY EYE CARE
06.2022 - 07.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations.
OPTICIAN TECHNICIAN ASSISTANT / ASSISTIANT MANAGER
I SEE OPTICIAL
03.2000 - 11.2008
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
Education
No Degree -
Career Dynamics Institute
Virginia Beach, VA09.1991
High School Diploma -
First Colonial High School
Virginia Beach, VA06.1983
Skills
- Visual field testing
- Appointment Scheduling
- Retinal Photography
- Glaucoma screening
- Insurance processing
- Optometric Equipment Operation
- Patient testing
- Color vision testing
- Insurance Billing
Timeline
Optometric Technician
Family Optometric Associates
01.2024 - 05.2024
Optometric Technician
JELLENEK FAMILY EYE CARE
06.2022 - 07.2023
OPTICIAN TECHNICIAN ASSISTANT / ASSISTIANT MANAGER
I SEE OPTICIAL
03.2000 - 11.2008
No Degree -
Career Dynamics Institute
High School Diploma -
First Colonial High School
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