Fabian Rolon
Richmond,VA
Summary
Enthusiastic and motivated individual passionate about customer service with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Consultant II
Call Federal Credit Union
04.2023 - Current
- Enhanced member satisfaction by addressing and resolving inquiries in a timely manner.
- Educated members on various credit union products and services, promoting usage and maximizing member benefits.
- Developed strong rapport with members through active listening skills and empathetic communication techniques.
- Resolved complex account issues through research and problem-solving abilities, fostering trust among members.
Customer Service Associate
Lowe's Home Improvement
09.2022 - 03.2023
- Coordinate with customers on the phone regarding product deliveries and billing inquires.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
Sales Associate
GNC
04.2022 - 09.2022
- Managed store efficiently and increased product sales in multivitamins by 10%
- Provided positive first impressions to welcome existing, new and potential customers.
- Sell merchandise and interact with customers according to GNC standards
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Certification in Digital Multimedia Design -
Union County Vocational Technical Schools
Scotch Plains, NJ06.2017
High School Diploma -
Hillside High School
Hillside, NJ06.2017
Skills
- Customer service
- Operating systems
- Software Troubleshooting
- Communication skills
- Microsoft applications
- Account Updating
- Customer Support
- Attention to Detail
Certification
- Digital Multimedia and Design
Timeline
Member Service Consultant II
Call Federal Credit Union
04.2023 - Current
Customer Service Associate
Lowe's Home Improvement
09.2022 - 03.2023
Sales Associate
GNC
04.2022 - 09.2022
Certification in Digital Multimedia Design -
Union County Vocational Technical Schools
High School Diploma -
Hillside High School
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