Open To Work
Fabiola Retes
Catlett
Summary
Experienced professional with a strong background in customer service related roles. Skilled in problem solving and optimizing performance. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Seasonal Driver
UPS
Chantilly
10.2025 - 01.2026
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Accounting Clerk
Northern Virginia Electric Cooperative
Manassas
05.2024 - 10.2024
- Track invoice due dates and ensure payments are processed on time to prevent late fees or interest charges.
- Verify that purchase orders and invoices match by reviewing receiving tickets, and ensure invoices are properly approved and coded.
- Process checks for payment on scheduled days, ensuring the Finance department and bank have the necessary cash information for the day.
Accounts Payable
Sagres Construction Corporation
Alexandria
03.2022 - 05.2024
- Manage and reconcile vendor accounts, ensuring all payments are made on time and any discrepancies are promptly addressed.
- Process and verify invoices, ensuring accuracy of amounts, coding, and proper approvals before payments.
- Prepare and maintain detailed records of payments with supporting documentation for financial audits and compliance.
Seasonal Driver
UPS
Chantilly
10.2021 - 01.2022
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Receptionist
Sanabria & Associates LLC
Silver Spring
04.2021 - 11.2021
- Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
- Grow clientele by utilizing HubSpot to help monitor potential client leads.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
Amazon Warehouse Associate
Amazon
Springfield
09.2020 - 01.2021
- Packed groceries efficiently for customer satisfaction and timely service.
- Followed safety protocols to handle food items properly.
- Use technology like smart phones to manage apps and scan bar codes.
Call Center Representative & Teller
IDB Global Federal Credit Union
Washington
08.2018 - 08.2019
- Assisted members with account inquiries and transactions efficiently.
- Maintained accurate records of customer interactions and transactions in the system.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained cash drawer and balanced daily transactions.
- Promoted bank services to enhance customer satisfaction.
- Adhered to compliance regulations during all financial transactions.
Flooring Specialist
Home Depot
Springfield
09.2017 - 07.2018
- Assisted customers in selecting appropriate flooring materials for their projects.
- Provided expert advice on installation techniques and maintenance for various flooring types.
- Collaborated with team members to ensure efficient product displays and store organization.
Customer Service Cashier
Buy Buy Baby
Springfield
09.2013 - 10.2017
- Handled cash, credit, and debit transactions with attention to detail and security.
- Assisted customers in locating products and providing information on promotions.
- Resolved customer inquiries and complaints with professionalism and courtesy.
Administrative Assistant
Northern Virginia Community College - Annandale Campus
Annandale
09.2010 - 08.2013
- Organized events and workshops to enhance student engagement on campus.
- Prepared meeting agendas and took minutes during departmental discussions.
- Handled incoming calls and inquiries, directing them to appropriate personnel efficiently.
Education
B.S. - Data Analysis
Western Governor’s University
Utah12.2028
Associate of Applied Science - Business Administration
Northern Virginia Community College
Annandale, VA12.2025
Career Studies Certificate (CSC) - Business Information Technology
Northern Virginia Community College
Annandale, VA12.2025
Bookkeeping Certificate -
Laurel Ridge Community College
Warrenton, VA12.2025
Data Analysis Certificate -
Laurel Ridge Community College
Warrenton, VA11.2025
Skills
- Microsoft Suite
- Attention to detail
- Customer service
- Data accuracy
- Time management
- Reliability
Websites
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$50000/yr - $200000/yrTimeline
Seasonal Driver
UPS
10.2025 - 01.2026
Accounting Clerk
Northern Virginia Electric Cooperative
05.2024 - 10.2024
Accounts Payable
Sagres Construction Corporation
03.2022 - 05.2024
Seasonal Driver
UPS
10.2021 - 01.2022
Receptionist
Sanabria & Associates LLC
04.2021 - 11.2021
Amazon Warehouse Associate
Amazon
09.2020 - 01.2021
Call Center Representative & Teller
IDB Global Federal Credit Union
08.2018 - 08.2019
Flooring Specialist
Home Depot
09.2017 - 07.2018
Customer Service Cashier
Buy Buy Baby
09.2013 - 10.2017
Administrative Assistant
Northern Virginia Community College - Annandale Campus
09.2010 - 08.2013
B.S. - Data Analysis
Western Governor’s University
Associate of Applied Science - Business Administration
Northern Virginia Community College
Career Studies Certificate (CSC) - Business Information Technology
Northern Virginia Community College
Bookkeeping Certificate -
Laurel Ridge Community College
Data Analysis Certificate -
Laurel Ridge Community College