Dynamic supervisor with expertise in staff management, training, and mentoring. Proven ability to enhance team cohesion and customer satisfaction while ensuring compliance with safety regulations.
Overview
19
19
years of professional experience
Work History
Supervisor
Genesis Delight Catering LLC
Lorton, VA
12.2018 - Current
Supervised daily operations, ensuring compliance with food safety regulations and quality standards.
Trained and mentored team members to enhance service efficiency and customer satisfaction.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
House Manager
Blythe and Griffith Interiors
Washington, DC
06.2007 - Current
Server
Aramak
Georgetown University DC
04.2015 - 04.2018
Delivered exceptional customer service in fast-paced dining environment.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Trained new servers on menu knowledge and service protocols.
Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate of Science - ESOL
NOVA Community College
Alexandria, VA
05-2026
Associate of Science - Business Administration Hoteleria And Turism
INFOCAL
Santa Cruz- Bolivia
11-1997
Graduate Certificate - ESOL
Bryant Adult Education
Alexandria, VA
12-2014
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Decision-making
Complex Problem-solving
Problem-solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Supervisor
Genesis Delight Catering LLC
12.2018 - Current
Server
Aramak
04.2015 - 04.2018
House Manager
Blythe and Griffith Interiors
06.2007 - Current
Associate of Science - ESOL
NOVA Community College
Associate of Science - Business Administration Hoteleria And Turism