Fahad Alam
Ashburn
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while actively pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor. Prepared to leverage these strengths to make a meaningful impact in a collaborative setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Center Technician
Maintech, Inc
08.2024 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Assisted with performing infrastructure readiness tests.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
Operations Manager
Extra Space Storage
07.2021 - 07.2025
- Generated over $1 million+ in annual revenue by managing storage space rentals and upselling moving supplies such as locks, boxes, and packing tape.
- Improved operational efficiency by implementing a streamlined customer onboarding process, cutting wait times by 30%.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced operational risks while organizing data to forecast performance trends.
Technical Intern III
Science Applications International Corporation (SAIC)
02.2024 - 08.2024
- Collaborated with senior engineers to troubleshoot and resolve IT incidents through ES3, enhancing operational efficiency across departments.
- Conducted rigorous testing for software updates and security patches, ensuring system integrity and compliance.
- Assisted in managing local inventory, including deploying and tracking IT assets.
- Led a documentation initiative to standardize troubleshooting procedures, reducing incident response times by 20%.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Installed application software and upgrades, virus protection, and drivers.
Education
Bachelor of Science - Information Technology, Concentration in Cyber Security
George Mason University
Fairfax, VA05.2025
Associate of Science - Cybersecurity
Northern Virginia Community College
Sterling, VA05.2023
Skills
- Operating systems proficiency: Windows, MacOS, Linux, iOS, Android
- Hardware and software troubleshooting
- Malware analysis proficiency
- Skilled in Docker, WordPress, and AWS
- Agile project management expertise
- Data analysis and visualization
Websites
Certification
CompTIA Security+
CompTIA Network+
Timeline
Data Center Technician
Maintech, Inc
08.2024 - Current
Technical Intern III
Science Applications International Corporation (SAIC)
02.2024 - 08.2024
Operations Manager
Extra Space Storage
07.2021 - 07.2025
Bachelor of Science - Information Technology, Concentration in Cyber Security
George Mason University
Associate of Science - Cybersecurity
Northern Virginia Community College