Dedicated manufacturing specialist with 13 years of experience, including 5 years as a Production Manager and 4 years in supervisory roles. Extensive knowledge in quality assurance, embroidery operations, and inventory control. Effective in managing returns and optimizing packing/shipping processes. Committed to driving operational excellence and team performance.
Overview
16
16
years of professional experience
Work History
Assistant Site Leader/Production Manager
Pacific Headwear/Augusta Sportswear/Momentec
South Boston
08.2021 - 02.2025
Coordinated communication between departments to ensure timely project completion. We used InGemba Walks bi-weekly.
Implemented safety protocols to maintain a secure working environment. We used VelocityEHS software.
Reviewed job applications and conducted interviews for potential candidates. We used Paycom software.
Supported training initiatives for new team members on operational procedures.
Created SOPs and documented system, planning criteria and procedures.
Oversaw daily production operations for custom headwear manufacturing. We used Infor M3 (ERP), Jira, and Workorder to plan, track, and release work efficiently.
Scheduled maintenance activities as needed to ensure optimal performance of equipment.
Monitored inventory levels and assisted with stock replenishment (FIFO) processes. Performed cycle counts to verify outgoing orders.
Maintained accurate records of supplies received and distributed at the site.
Resolved customer complaints quickly and efficiently.
Resolved conflicts among personnel promptly and professionally.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Monitored employee attendance records and took disciplinary action when appropriate.
Coordinate employee appreciation events.
Production Manager
Pacific Headwear Inc
South Boston
03.2009 - 09.2019
Directed and coached Embroidery and Quality Assurance Teams to achieve 100% on-time delivery.
Communicated safety practices and company goals through regular team meetings.
Evaluated production schedules and labor needs to optimize workforce balance.
Analyzed departmental metrics to identify process improvements and motivate employee performance.
Managed daily employee training to ensure compliance with procedures and safety standards.