Faith Shelton
Lynchburg
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
25
25
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Supervisor
Sodexo USA
Lynchburg
01.2020 - Current
- Supervised daily operations to ensure service quality and compliance standards.
- Trained and mentored team members in best practices and safety protocols.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Collaborated with management on inventory management and supply chain processes.
- Resolved customer concerns swiftly to enhance service experience and satisfaction.
- Implemented process improvements to streamline operations and reduce waste.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Executive Sous Chef
Main Street Eatery
Lynchburg
10.2000 - 02.2017
- Supervised kitchen staff to ensure high-quality meal preparation.
- Developed and implemented seasonal menu items for customer satisfaction.
- Managed inventory to maintain cost-effective ingredient sourcing.
- Collaborated with front-of-house team for seamless service execution.
- Trained culinary team on food safety and sanitation practices.
- Resolved customer complaints to enhance dining experience and loyalty.
- Streamlined kitchen operations to improve workflow efficiency and productivity.
- Assisted Executive Chef in creating new recipes while maintaining traditional favorites.
- Performed quality assurance checks on all finished products before they left the kitchen area.
- Created cost-effective menus that increased customer satisfaction and profitability.
- Implemented strategies to reduce waste and improve efficiency in the kitchen operations.
- Developed creative dishes that showcased seasonal ingredients while adhering to company standards.
Cook
Huddle House
Bedford
10.2012 - 12.2014
- Prepared and cooked menu items according to standard recipes.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Assisted in training new staff on kitchen procedures and safety protocols.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Liberty High School
Bedford , VASkills
- Operational management
- Inventory control
- Quality assurance
- Safety compliance
- Team supervision
- Workforce training
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Leadership development
- Strategic planning
- Project planning
- Performance management
- Employee development
- Task delegation
- Customer service
- Safety protocols
- Staff management
- Goal oriented
- Workflow management
- Coaching and mentoring
- Staff development
Certification
- SSafe Serv
Timeline
Supervisor
Sodexo USA
01.2020 - Current
Cook
Huddle House
10.2012 - 12.2014
Executive Sous Chef
Main Street Eatery
10.2000 - 02.2017
Liberty High School