Fanny Cortez

• Collaborated with colleagues to maintain cleanliness and organization of the workspace.
• Participated in training sessions to enhance skills related to equipment usage and safety compliance.
• Contributed to team meetings by sharing observations on workflow challenges and potential improvements.
• Engaged in hands-on tasks to develop a comprehensive understanding of operational processes.
• Adapted quickly to new responsibilities, demonstrating flexibility in dynamic work environments.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Cleaned and sanitized guest rooms to ensure optimal hygiene standards.
• Managed inventory of cleaning supplies and reported shortages to supervisors.
• Assisted in training new staff on proper cleaning techniques and safety protocols.
• Coordinated with maintenance for prompt resolution of room issues or repairs.
• Ensured compliance with health and safety regulations during daily tasks.
• Developed efficient cleaning schedules to maximize room turnover rates.
• Mentored junior staff, enhancing team performance and service quality.
• Implemented process improvements that increased overall housekeeping efficiency.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Ensuring room cleanliness, and following brand standards. Using the correct chemicals while on duty, changing linen, emptying trash and ensuring guest satisfaction.