Fargad Elsiddig
Fairfax
Summary
Dynamic professional with experience at Zain Telecom, excelling in customer service and relationship building. Proven ability to manage high-volume inquiries while maintaining attention to detail. Recognized for enhancing team performance and ensuring customer satisfaction through effective problem resolution and collaboration. Strong time management skills complement a commitment to operational excellence.
Overview
2026
2026
years of professional experience
Work History
Trainee
CTC Group
- Assisted in daily operational tasks, ensuring adherence to safety protocols and procedures.
- Learned and utilized company software for efficient task management and reporting purposes.
- Adapted quickly to new challenges, demonstrating flexibility in a dynamic work environment.
- Interacted with customers under supervision to support operational objectives.
- Collected, arranged, and input information into database system.
Substitute Teacher
Arlington Public Schools, Arlington High School
04.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
Store Associate
Marshalls
07.2023 - 07.2025
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout the sales floor.
- Operated cash register efficiently, processing transactions accurately and managing customer payments.
- Stocked shelves with new inventory, verifying product placement and availability for optimal display.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Participated in training sessions to stay updated on product information and company policies.
Volunteer
Sudan Embassy in Dc
03.2020 - 01.2023
- Assisted in organizing cultural events to promote Sudanese heritage and community engagement.
- Provided administrative support, including data entry and document preparation for embassy operations.
- Collaborated with team members to enhance outreach programs focused on Sudanese culture and diplomacy.
- Coordinated logistics for official visits, ensuring seamless communication among stakeholders.
- Engaged with community members to address inquiries and provide assistance regarding embassy services.
- Supported social media efforts to increase awareness of embassy activities and cultural events.
- Assisted with special events and programs.
Contact Center Agent
Zain Telecom
04.2006 - 10.2011
- Assisted customers with inquiries, providing accurate information and support through various communication channels.
- Resolved customer complaints effectively, ensuring satisfaction and retention through prompt follow-up actions.
- Managed high-volume calls while maintaining professionalism and adherence to company guidelines during peak hours.
- Entered customer information into customized computer system with Software to document and organize client records.
- Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.
- Enhanced team performance by offering support and sharing knowledge with colleagues in a collaborative environment.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
Education
Associate of Arts - Economics
Khartoum University
Khartoum, Sudan 10.2003
Skills
- Time management
- Attention to detail
- Customer service
- Data entry
- Relationship building
- Administrative support
- Teamwork
- Reliability
Timeline
Substitute Teacher
Arlington Public Schools, Arlington High School
04.2024 - Current
Store Associate
Marshalls
07.2023 - 07.2025
Volunteer
Sudan Embassy in Dc
03.2020 - 01.2023
Contact Center Agent
Zain Telecom
04.2006 - 10.2011
Trainee
CTC Group
Associate of Arts - Economics
Khartoum University