Farida Abbasova
McLean
Summary
Multi-talented Client Service Consultant well-versed in consulting with customers, promoting products and services and updating accounts. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills.
Culinary professional with strong expertise in menu development, food preparation, and kitchen management. Known for fostering team collaboration and consistently delivering high-quality results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Culinary Specialist
ArTeA TeaShop & TeaLab
05.2023 - Current
- As a part-time Culinary Innovator at a local café, I develop and experiment with creative ideas for dishes such as snacks, toasts, soups, and salads
- I collaborate with the team to test these creations in-house, refining each dish's flavor profile, design, and presentation
- My role involves conceptualizing new offerings that align with the café's style and delight our customers, ensuring each dish meets our standards before being featured on the menu
- Prepared diverse menu items by following standardized recipes.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
Business Owner
Krusty Bake
01.2022 - Current
- I am the owner of Krusty Bake, a home-based food business where I specialize in creating fresh, homemade meals and baked goods that bring comfort and joy to my customers
- With a passion for cooking and baking, I focus on using high-quality ingredients to deliver delicious, handcrafted dishes that cater to a variety of tastes and occasions
- From customized baked goods for special events to ready-to-enjoy meals for busy individuals and families, my goal is to provide food that not only tastes great but also feels like it's made with love
- I take pride in offering personalized service, tailoring my menu to meet the unique needs of my customers
- As a self-employed entrepreneur, I manage all aspects of Krusty Bake, including: Recipe development and menu creation, Customer service and relationship building, Marketing and promoting the business, Maintaining the highest standards of quality and hygiene
- Through Krusty Bake, I have combined my passion for food with my entrepreneurial spirit, creating a brand that reflects my dedication to excellent service and authentic flavors
Business Owner
Troyka Cleaning
07.2021 - 09.2022
- I owned and operated my cleaning company from July 2021 to September 2022, during which I provided high-quality cleaning services to residential and commercial clients
- My focus was on delivering exceptional results through attention to detail, reliability, and customer satisfaction
- During this time, I built a reputation for creating clean, organized, and healthy spaces
- I worked closely with clients to understand their specific needs and tailored services accordingly, ensuring every job exceeded expectations
- Managing my business taught me valuable skills in leadership, time management, customer service, and problem-solving
- I also gained hands-on experience in team coordination, operations management, and maintaining high standards of quality and professionalism
- Though I have moved on from running my cleaning company, the experience has shaped my work ethic and passion for delivering value to clients
- I am excited to bring this dedication and expertise to new opportunities
Client Services Consultant
TitleMax Title Loans
12.2020 - 11.2021
- Resolved client issues in a timely manner while maintaining excellent customer relations
- Assisted clients with inquiries regarding account status and transactions
- Manage client services team to ensure project requirements are successfully executed
- Lead presentations that deliver insightful, strategic, and actionable answers for clients
- Developed strategies for improving customer satisfaction levels
- Performed data entry of client information into databases and software programs
- Coordinated with other departments to ensure timely resolution of customer requests
- Analyzed customer complaints in order to identify potential causes of dissatisfaction
Client Services Executive
"PASHA Holding" LLC
06.2018 - 08.2020
- Maintains day-to-day client relationship related to onboarding, support, adoption of products and services, and client satisfaction
- Ensures ongoing service log requests are triaged, prioritized, addressed, and responded to in a timely manner
- Researched and resolved customer complaints in an effective and professional manner
- Communicated effectively with clients through emails, phone calls, and in-person meetings
- Maintained high levels of client satisfaction by consistently exceeding their expectations
- Developed marketing campaigns aimed at increasing customer loyalty and satisfaction levels
- Stayed updated on industry trends, competitor activities, and market conditions
- Collaborated with sales team members on promotional strategies targeting existing customers
Customer Success Specialist
Azercell Telecom LLC
04.2015 - 06.2018
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service
- Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement
- Created resources such as FAQ documents and user guides for customers
- Responded promptly to all incoming inquiries from clients regarding product information or support requests
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided comprehensive training and guidance to help customers effectively utilize the offerings
Lead Customer Service Manager
Azercell Telecom LLC
09.2012 - 05.2015
- Provided leadership and direction to customer service team, ensuring high levels of customer satisfaction
- Coached and mentored customer service staff to improve their skills in problem-solving, communication, conflict resolution
- Implemented processes and procedures for handling customer inquiries and complaints
- Maintained updated records of all customer interactions, transactions, comments, and complaints
- Collaborated with other departments such as sales or marketing teams in order to maximize customer satisfaction
- Provided guidance on how best to handle difficult situations when dealing with angry or dissatisfied customers
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted staff with resolving complex customer issues and implementing targeted solutions
Customer Service Representative
British Red Cross
10.2011 - 08.2012
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled billing and payment issues following guidelines, resolving disputes properly
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered inbound calls, chats and emails to facilitate customer service
Education
Bachelor's degree - Business Administration and Management, General
ADA University
Azerbaijan06.2018
College - Art/Art Studies, General
The City of Liverpool College
United Kingdom, Liverpool08.2012
College - English/Language Arts Teacher Education
The City of Liverpool College
United Kingdom, Liverpool01.2011
Skills
- Dining facility management
- Kitchen organization
- Food and beverage operations
- Menu development
- Sauce preparation
- International cuisines
- Problem-solving abilities
- Team building and development
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Team leadership
Certification
- Certified Customer Service Professional (CCSP)
- Client Relationship Management
- Business Relationship Management
- Association for Project Management
- Amadeus courses
Personal Information
Title: Chef
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Turkish
Full Professional
Azerbaijani
Native or Bilingual
Timeline
Culinary Specialist
ArTeA TeaShop & TeaLab
05.2023 - Current
Business Owner
Krusty Bake
01.2022 - Current
Business Owner
Troyka Cleaning
07.2021 - 09.2022
Client Services Consultant
TitleMax Title Loans
12.2020 - 11.2021
Client Services Executive
"PASHA Holding" LLC
06.2018 - 08.2020
Customer Success Specialist
Azercell Telecom LLC
04.2015 - 06.2018
Lead Customer Service Manager
Azercell Telecom LLC
09.2012 - 05.2015
Customer Service Representative
British Red Cross
10.2011 - 08.2012
Bachelor's degree - Business Administration and Management, General
ADA University
College - Art/Art Studies, General
The City of Liverpool College
College - English/Language Arts Teacher Education
The City of Liverpool College
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