Faryn Gorham
Front Royal
Summary
Driven Communication major with a minor in Professional Sales and hands-on experience in high-volume customer service environments. Skilled in relationship building, upselling, and delivering personalized client experiences. Recognized for strong organization, adaptability, and the ability to communicate confidently in fast-paced settings. Seeking opportunities to leverage sales training and interpersonal strengths in a results-oriented professional role.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
06.2025 - Current
- Deliver exceptional customer service in a high-volume, fast-paced restaurant environment.
- Increase average check size by confidently promoting daily specials and upselling menu items.
- Maintain detailed knowledge of menu offerings, ingredients, and allergen information to accommodate diverse guest needs.
- Resolve guest concerns promptly and professionally, strengthening customer loyalty and repeat business.
- Collaborate with kitchen and bar teams to ensure order accuracy and efficient service flow.
- Consistently receive positive guest feedback and strong gratuities, reflecting high customer satisfaction.
- Operate POS systems to accurately process cash, credit, and gift card transactions.
Server
Preston’s Restaurant at The Virginia Tech Inn
09.2024 - 06.2025
- Provided attentive, personalized service to guests in an upscale dining environment.
- Guided customers through menu selections and nightly specials, enhancing the dining experience.
- Managed timely food and beverage delivery while maintaining service standards.
- Processed payments accurately and efficiently.
- Prepared and maintained dining areas to ensure cleanliness and presentation standards.
- Built strong rapport with guests to promote satisfaction and return visits.
Parks and Recreation Supervisor
Parks and Recreation
06.2022 - 06.2024
- Supervised recreational programs and ensured safe, organized facility operations.
- Opened and closed facilities while overseeing daily operations and activity scheduling.
- Enforced rules and standards of conduct to maintain a positive environment for participants.
- Coordinated program logistics, including facility setup, equipment preparation, and activity support.
- Assisted with program registration and scheduling to support efficient administrative operations.
- Served as a key point of contact for the public regarding center activities and events.
Education
Bachelor of Communication - Liberal Art and Human Sciences, Professional Sales
Virginia Polytechnic Institute And State University
Blacksburg, Va05-2027
Concentration - Professional Sales
Virginia Tech
Blacksburg, VA05-2027
Skills
- Customer Relationship Management
- Professional Communication
- Organization & Time Management
- Sales and Upselling
- Team Collaboration
- Problem solving
- Adaptability
- Active listening
Timeline
Server
Texas Roadhouse
06.2025 - Current
Server
Preston’s Restaurant at The Virginia Tech Inn
09.2024 - 06.2025
Parks and Recreation Supervisor
Parks and Recreation
06.2022 - 06.2024
Bachelor of Communication - Liberal Art and Human Sciences, Professional Sales
Virginia Polytechnic Institute And State University
Concentration - Professional Sales
Virginia Tech