Fatima Rozbeh
Woodbridge,VA
Summary
Experienced in cybersecurity and information assurance, with a strong background in IT support and talent acquisition. Committed to advancing technological solutions in alignment with mission goals. Adaptable to industry trends and strategic in IT operations to achieve immediate and long-term objectives in a dynamic, forward-thinking environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
RozTech Solution
04.2024 - Current
- Company Overview: Collaborate with clients to deeply understand their staffing requirements and deliver customized recruitment strategies
- Source qualified candidates through various channels, including job boards, professional networks, social media, and referrals, ensuring access to top-tier talent
- Conduct detailed screenings and interviews to evaluate candidates' qualifications, experience, and alignment with client expectations and organizational culture
- Build and sustain a comprehensive talent pipeline to meet immediate and future hiring demands efficiently
- Partner with hiring managers and stakeholders to streamline the recruitment process and provide timely updates
- Ensure compliance with legal regulations and best practices in recruitment, maintaining documentation and tracking metrics for transparency
- Promote RozTech Solution's brand as a top choice for candidates through targeted employer branding efforts
- Analyze market trends and recruitment metrics to refine strategies and improve hiring outcomes over time
- Track and report recruitment metrics to improve hiring efficiency
- Stay updated on industry trends to refine recruitment strategies
- Collaborate with clients to deeply understand their staffing requirements and deliver customized recruitment strategies
Tech Support Specialist II
Ellucian
07.2023 - 04.2024
- Company Overview: Provided third-level technical support and troubleshooting for ServiceNow users, achieving a 95% resolution rate
- Collaborated with development teams to enhance ServiceNow functionality, resulting in a 20% increase in overall system efficiency
- Conducted system upgrades, patch management, and maintenance for ServiceNow, maintaining a 99% uptime
- Created and maintained documentation, including knowledge base articles and user guides, ensuring a 98% user satisfaction rate
- Collaborated with IT teams to customize ServiceNow applications, achieving a 15% improvement in alignment with business goals
- Trained end-users, conducted workshops, and promoted best practices, contributing to a 25% increase in user proficiency
- Provided Tier 2 technical support to over 500 employees on-site and remote, maintaining a 90% customer satisfaction rate
- Managed Windows desktop and notebook computers, ensuring a 97% system reliability, and performed set-up, break-down, and transport of electronic equipment, maintaining 100% readiness for company events
- Provided third-level technical support and troubleshooting for ServiceNow users, achieving a 95% resolution rate
Information Technology Intern
Ellucian
01.2023 - 07.2023
- Company Overview: Technical Services - Associate Desktop Engineer
- Provided Tier 2 technical support to employees on-site as well as remote employees
- Installed, repaired, maintained, and upgraded Windows desktop, and Windows notebook computers
- Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis
- Hosted morning standup meetings to discuss daily deliverables and action items
- Proficient with Netbrian, Markai, Devices 42, NS1
- Configured Cisco switches and routers
- Assist customers with DNS and firewall change request ticket
- Performing swapped routers and switches in the data center
- Use of Linux platform to develop bash shell scripts
- Applied development best practices, such as creating reusable components
- Attended sessions regarding Ellucian product architecture, development tools, virtualization and containers, source control, API integration, Infrastructure as Code, and components of a development pipeline
- Technical Services - Associate Desktop Engineer
- . Provided exceptional support during peak times by effectively prioritizing and managing multiple tasks simultaneously, ensuring timely completion of all assignments.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Developed comprehensive documentation for IT policies, procedures, and systems, facilitating knowledge sharing across the organization.
IT Coordinator Intern
Cyber Bytes Foundation
05.2022 - 06.2022
- Company Overview: Spearhead the coordination and management of all IT operations, ensuring seamless functionality and optimal performance of technology infrastructure across the organization
- Develop and implement strategic IT plans, policies, and procedures to align with the company's objectives and enhance overall efficiency and productivity
- Oversee the installation, configuration, and maintenance of hardware, software, and networking systems, ensuring their proper functioning and adherence to security standards
- Spearhead the coordination and management of all IT operations, ensuring seamless functionality and optimal performance of technology infrastructure across the organization
Education
BS - Cybersecurity and Information Assurance, Cybersecurity
Western Governors University
Salt Lake City, UT03.2025
Associate of Science - AS - Cyber/Computer Forensics and Counterterrorism
Northern Virginia Community College
Woodbridge, VA11.2023
Skills
- Help Desk Support
- Program Management
- Operations Management
- Business Development
- Advertising
- Communication
- Leadership
- Recruitment
- Interviewing
- Networking
- Customer Service
- Ticket Management
- Technical Documentation
- Applicant tracking systems
- Data-driven decision making
- Training and mentoring
Certification
- CompTIA CySA+
- CompTIA Security+ ce Certification
- CompTIA PenTest+ ce Certification
- CompTIA Network+ ce Certification
- CompTIA A+ ce Certification
- CompTIA Project+ Certification
Timeline
Talent Acquisition Specialist
RozTech Solution
04.2024 - Current
Tech Support Specialist II
Ellucian
07.2023 - 04.2024
Information Technology Intern
Ellucian
01.2023 - 07.2023
IT Coordinator Intern
Cyber Bytes Foundation
05.2022 - 06.2022
BS - Cybersecurity and Information Assurance, Cybersecurity
Western Governors University
Associate of Science - AS - Cyber/Computer Forensics and Counterterrorism
Northern Virginia Community College
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