Fatimah Knox
Chesapeake,VA
Summary
Dedicated Patient Care Representative successful at care determinations,
interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with +15 years in Sentara healthcare environments.
Excellent knowledge of care options, financial impacts and insurance.
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Specialty Resource Coordinator
Sentara Surgery Specialists
Suffolk, VA
10.2024 - Current
- Coordinated scheduling for surgical procedures, optimizing resource allocation and minimizing delays.
- Managed patient intake processes, ensuring accuracy of information and enhancing overall patient experience.
- Collaborated with medical staff to streamline communication regarding surgery logistics and patient needs.
- Facilitated training sessions for new team members, promoting best practices in resource management and workflow efficiency.
- Conducted regular performance evaluations for team members, providing feedback on strengths and areas for improvement.
- Managed insurance verification processes to streamline patient admissions and minimize billing discrepancies.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Patient Care Representative
Sentara Obici Hospital
08.2007 - Current
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Conducted thorough patient intake assessments to gather vital information for accurate diagnosis and effective treatment planning.
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Service Representative
Health Care Service
03.2007 - 07.2007
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence
QUALITY ASSURANCE PROCESSOR
EScribeSolution
12.2000 - 03.2007
- Enhanced patient care by accurately documenting physician-patient interactions in real-time during medical examinations.
- Assisted healthcare providers with data collection, enabling them to focus on direct patient care and decision-making processes.
- Enhanced the accuracy of medical records by conducting thorough chart audits and identifying discrepancies.
- Improved patient care quality by ensuring compliance with regulatory requirements through comprehensive chart audits.
- Improved document accuracy by meticulously proofreading and editing various types of content.
Customer Service Representative
Dominion Investigation Service
05.1999 - 10.2000
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Improved file organization by implementing an efficient categorization and labeling system.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
- Active Listening
- Data Entry
- Patient Chart Maintenance
- Appointment Scheduling
- Customer Service
- Medical Terminology
- Medical Billing
- Time Management
- Document Filing
- Patient Intake
- Critical Thinking
- Patient-focused care
Certification
- Phlebotomy
- Medical Assistant
Timeline
Specialty Resource Coordinator
Sentara Surgery Specialists
10.2024 - Current
Patient Care Representative
Sentara Obici Hospital
08.2007 - Current
Customer Service Representative
Health Care Service
03.2007 - 07.2007
QUALITY ASSURANCE PROCESSOR
EScribeSolution
12.2000 - 03.2007
Customer Service Representative
Dominion Investigation Service
05.1999 - 10.2000