Fatima Zohra Lebbar
Alexandria
Summary
FATIMA ZOHRA LEBBAR PROFESSIONAL SUMMARY Detail-oriented administrative professional with federal contractor experiences supporting programs at SAMHSA and supervisory experience in the banking sector. Skilled in administrative operations, records management, and team coordination, with a strong ability to learn. Holds an active Public Trust Clearance, demonstrating reliability and integrity in handling sensitive information. Proven ability to manage tasks efficiently, maintain compliance, and support organizational goals. Seeking an entry Level Human resources Assistant or Administrative role in federal setting.
Overview
5
5
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
SAMHSA
Rockville
03.2025 - Current
- Collecting and verifying timesheets
- Managing data forms and documentation
- Ordering and tracking office supplies
- Communication Tasks:
- Answering office phone calls
- Sending and managing emails
- Faxing and photocopying documents
- Event Coordination:
- Scheduling meetings, events, and training sessions
- Assisting with logistics for program activities
- Data Handling:
- Supporting data collection and entry
- Ensuring accuracy and completeness of submitted forms
- Team Support:
- Assisting program managers and team leaders with administrative needs
SALES ASSOCIATE SUPERVISOR
United Bank
McLean
12.2022 - 02.2025
- Supervise and support front-line sales associates to meet daily goals
- Provide excellent customer service and assist clients with banking needs
- Train new team members on sales processes and bank procedures
- Help resolve customer issues or escalate concerns when needed
- Monitor branch sales activities and suggest improvements
- Assist with opening accounts, processing transactions, and promoting services
- Maintain accurate records and ensure compliance with bank policies
SALES ASSOCIATE
United Bank
Tysons Corner
05.2022 - 12.2022
- Assist customers with opening accounts and basic banking services
- Promote bank products like savings accounts, credit cards, and loans
- Provide excellent customer service in person and over the phone
- Process deposits, withdrawals, and other transactions accurately
- Help customers understand digital banking tools
- Meet daily and monthly sales goals set by the branch
- Keep records updated and follow bank policies
CUSTOMER SERVICE REPRESENTATIVE
Lowe's
Fairfax
03.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information.
Education
Administrative Assistance, Accounting -
ETIGE
MoroccoAssociate Of Business Administration - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Administrative support& office management
- Federal program support SAMHSA
- Staff supervision & Training
- Record Management & Data entry
- Scheduling & reporting
- Microsoft Office (Word, Excel, Outlook)
- LANGUAGES
- Arabic
- Native or Bilingual
- French
- Professional Working
- English
- Full Professional
- HRJ#881f16e3-2e89-44ae-a73f-4b36f3dcda75#
Timeline
ADMINISTRATIVE ASSISTANT
SAMHSA
03.2025 - Current
SALES ASSOCIATE SUPERVISOR
United Bank
12.2022 - 02.2025
SALES ASSOCIATE
United Bank
05.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Lowe's
03.2021 - 10.2022
Administrative Assistance, Accounting -
ETIGE
Associate Of Business Administration - Business Administration
Northern Virginia Community College