Fayth Cook
King George
Summary
At Warriors Heart VA, I excelled as a Client Relations Specialist, mastering complaint resolution and data collection, showcasing my proficiency in Microsoft PowerPoint and typing at 42 wpm. Renowned for my adaptive teamwork and customer service skills, I significantly enhanced client support and service efficiency, demonstrating a positive and professional approach in all interactions.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
1
1
year of professional experience
Work History
Client Relations Specialist
Warriors Heart VA
05.2024 - Current
The responsibility of CR is to provide service/support to the clients, the team and the facility.
- Following, proper visitor protocol (signed releases, etc) and greeting all visitors.
- Transportation: airport, detox, appointments, hospital, doctor office, outside meetings, store runs, rec groups and other client/company transportation requirements.
- Intakes
- Must be able to perform and properly calculate Urinalysis/Pregnancy panels, and the Alcohol Breathe Analyzer.
- Document shift reports daily
- Charting all important client information (including day to day programming, communication logs, client profiles, etc...)
Education
High School Diploma -
King George High School
King George, VA01-2023
Skills
- Data collection
- Microsoft PowerPoint
- Complaint resolution
- Adaptive team player
- Typing 42 wpm
- Customer relations
- Customer service
- Positive and professional
Timeline
Client Relations Specialist
Warriors Heart VA
05.2024 - Current
High School Diploma -
King George High School
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