Feby Hanna
Falls Church,VA
Summary
Experienced fashion and sales advisor with a demonstrated track record of success in luxury retail environments. Proficient in providing personalized styling advice and exceptional customer service to discerning clientele. Possesses a deep understanding of luxury fashion trends, product knowledge, and brand values. Skilled in building strong client relationships and exceeding sales targets. Proven ability to thrive in fast-paced environments while maintaining a keen eye for detail and professionalism. Ready to leverage expertise to contribute to the success of a high-end fashion brand.
Overview
9
9
years of professional experience
Work History
Fashion Advisor
Chanel
03.2023 - Current
- Maintained strong relationships with high-net-worth clientele through personalized service and attention to detail.
- Proactively engaged with clients to understand their preferences and needs, providing expert advice on Chanel products including fashion, accessories, fragrance, and beauty collections.
- Achieved and exceeded monthly sales targets by leveraging strong product knowledge and effective sales techniques.
- Collaborated with team members to ensure a seamless customer experience and contribute to the overall success of the boutique.
- Consistently received positive feedback from clients for exceptional service and exceeded expectations.
Client Advisor
Louis Vuitton
05.2019 - 04.2021
- Deliver a premium, genuine and tailored customer service experience which exceeds our customer expectations
- Engage with the customer and build trust and loyalty towards the brand
- Share product knowledge with customers while making personal recommendations
- Provide the highest level of service to customers
- Develop long term relationships with clients
- Create strategies to develop and expand existing customer sales.
Sales Associate
Reiss - Bloomingdale's
07.2018 - 04.2019
- Ensuring that the store looks always organized and making sure the floor standards look neat & tidy
- Keep up-to-date and an in-depth knowledge of product; communicate positively about the brand
- Resolve customers complaints and negotiate solutions
- Actively engage and undertake duties that supports the store operations, for example, opening and closing.
Sales Associate
Lord &Taylor
04.2018 - 07.2018
- Learning Lord &Taylor systems and procedures to enhance selling efficiencies and complete support duties
- Operating cash registers Opening / Closing
- Develop and cultivate strong buying relationships with customers
- Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
VIP Supervisor and Royal Services
Burjeel Hospital
08.2015 - 07.2017
- Supports booking specialists in answering consumer enquiries as well as other inbound and outbound consumer communication needs
- Helps booking specialist create professional development plans to meet skill / knowledge needs
- Assists with difficult contacts and appointment
- Manages attendance and schedules for employees
- Compile daily, weekly, and monthly reports about patient flow, patient complaints and addressing major issues
- Maintains quality service by establishing and enforcing organization standards
- Handling complaints (from both staff and customers) Reporting to senior management / personnel when required.
Education
Bachelor Degree - Mass communication
Cairo University
Cairo, Egypt07.2012
Skills
- Good communication skills
- Strong personality
- Flexible toward work demand
- Self-motivated
- Problem Solver
- Teamwork and Collaboration
- Strong Work Ethic
- Attention to Detail
- POS Systems (ADP - Xstores)
Training
- Trained as a Reporter in Al Tahrir (Daily Newspaper).
- Trained as a Newspaper Editor Assistant in Al Watan (Daily Newspaper).
- Photography course at Art Zone.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Fashion Advisor
Chanel
03.2023 - Current
Client Advisor
Louis Vuitton
05.2019 - 04.2021
Sales Associate
Reiss - Bloomingdale's
07.2018 - 04.2019
Sales Associate
Lord &Taylor
04.2018 - 07.2018
VIP Supervisor and Royal Services
Burjeel Hospital
08.2015 - 07.2017
Bachelor Degree - Mass communication
Cairo University
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