Felecia Carter
Henrico
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Owner/Operator
On the Move1 LLC
01.2018 - Current
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business of individuals needing temporary housing.
- Manage day-to-day business operations.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Assessed income and expenses and adapted plans to improve profit levels.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Office Manager/Title Clerk/Dispatcher/Vice President
Crawley Brothers Towing/Grab N Go Towing & Recover/Grab N Go Auto Sales & Rental
01.2004 - Current
- Organizing meetings and managing databases, booking & dispatching transport, organizing company events and meetings, ordering stationery and IT equipment, dealing with correspondence, complaints and queries, preparing letters, presentations and reports, filing proper paperwork with the Virginia DMV for storage liens (vsa 41A),filing for certificate of title and registration (vsa17A), abandoned vehicles and impounded vehicles, worked closely with DMV to ensure that proper notice and information was given to each individual via certified letter to include auction notice, invoice and all details of any charges and procedures to obtain possession of property, ensure the timely and accurate completion of dealership documents related to new car sales and rentals, responsible for completing automotive contracts, including tax, title, and license forms, and adhering to all laws and regulations.
Front Desk Receptionist
Hilton Garden Inn Hotel
03.2024 - 06.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Ticket Agent
Spirit Airlines Inc.
2024 - 2025
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Customer Care Representative
Anthem
2013 - 2018
- Analyzed problems and provided information/solutions. Operated a PC/image station to obtain and extract information; documented information, activities and changes in the database Thoroughly documented inquiry outcomes for accurate tracking and analysis Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner Researched and analyzed data to address operational challenges and customer service issues Provided external and internal customers with requested information Received and placed follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Education
Externship -
Fortis College
Richmond, VA01.2015
Certified Medical Assistant - undefined
Fortis College
Richmond, VA01.2014
Diploma - Academic Studies
King William High School
King William, VA01.1995
Skills
- Exceptional in Oral and Written Communication/ Adaptability/ Analytical Researcher/Thinker Morale Builder/ Microsoft Office (Excel, Outlook, Word, PowerPoint)/Public Speaking/Database
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Certification
- Grab N Go Auto Sales & Rental – Licensed Salesperson
- Certified Notary Public – Commonwealth of Virginia/National Notary Association/7662845
- Helping Hands Healthcare Services – Personal Care Aide Training Program completed February 23, 2024 - 40 Hours under instructor NPI #1447752183 T. Boone LPN & Administrator A. Smith RN
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
03.2024 - 06.2025
Owner/Operator
On the Move1 LLC
01.2018 - Current
Office Manager/Title Clerk/Dispatcher/Vice President
Crawley Brothers Towing/Grab N Go Towing & Recover/Grab N Go Auto Sales & Rental
01.2004 - Current
Certified Medical Assistant - undefined
Fortis College
Diploma - Academic Studies
King William High School
Ticket Agent
Spirit Airlines Inc.
2024 - 2025
Customer Care Representative
Anthem
2013 - 2018
Externship -
Fortis College
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