Felicia Bitting
Virginia Beach
Summary
Experienced Restaurant Professional bringing Enthusiasm, Dedication, and Exceptional Work Ethic. In depth knowledge of Fast Food and Fast Casual Dinning. Highly Versatile and Adaptable to Fast Paced and Changing Environment.
Overview
24
24
years of professional experience
Work History
Restaurant General Manager
KFC
08.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Motivated staff to perform at peak efficiency and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Restaurant Manager/Certified Trainer/Multi-Unit Manager
Boston Market Corporation
08.2005 - 08.2023
- Interviewed, hired, trained, and retained new team members.
- Trained and Supervised team members on suggestive selling practices and continuous sales growth of beverage, add-on, and desserts.
- Motivated staff and maximized morale through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Emphasized a customer focused approach to encourage customer loyalty.
- Successfully marketed and implemented catering operations for additional sales growth.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate daily, weekly, and monthly food and paper inventories.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Restaurant Manager
Chipotle
09.2019 - 10.2020
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw food preparation, production and presentation according to quality standards.
Assistant Restaurant Manager
Wendy's
06.2000 - 08.2005
- Enforced and adhered to high standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Interviewed, selected, trained and supervised staff in a careful manner to bring in well qualified, hardworking and diligent employees.
- Assisted all personnel with duties and tasks.
- Assisted General Manager with day to day operations including food and paper inventories, food and labor control, marketing and sales growth, and training initiatives.
Education
International Bussiness
Strayer University
Virginia Beach, VAHigh School Diploma -
Green Run High School
Virginia Beach, VASkills
- Customer service oriented
- Interpersonal skills
- Training, mentoring, team building
- Problem solving
- Organizational ability
- Budgeting and cost control
- Quality, safety, and cleanliness assurance
Timeline
Restaurant General Manager
KFC
08.2023 - Current
Restaurant Manager
Chipotle
09.2019 - 10.2020
Restaurant Manager/Certified Trainer/Multi-Unit Manager
Boston Market Corporation
08.2005 - 08.2023
Assistant Restaurant Manager
Wendy's
06.2000 - 08.2005
International Bussiness
Strayer University
High School Diploma -
Green Run High School
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