Felicia Clanton
Sutherland
Summary
Experienced with individualized care and support for clients with unique needs, fostering compassionate environment. Utilizes effective communication and problem-solving skills to enhance client well-being. Knowledge of best practices in direct support, ensuring consistent and high-quality care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Direct Support provider
Benchmark residential inc
11.2011 - Current
- Light housekeeping
- Assisting individuals with personal care needs
- Supporting preparing meals
- Administer medication at appropriate times
- Documenting files
- Assisting on medical appointments
- Some team leader duties as needed to fill in
Tax Preparation Specialist
J Davis Inc.
12.2024 - 03.2025
- Prepare taxes, book appointments, answer phones
Cashier/Customer Service/Sales Associate
ExxonMobil
09.2020 - 02.2022
- Maintain healthy and safe work area, answering phone
- Opened and closed store
- Operated cash register[s]
- Counted out cash drawers
- Handled refunds
- Stocked merchandise
- Greet customers
Direct Caregiver
private duty case
06.2016 - 03.2021
- Responsibilities
- Assist with personal care needs
- Light housekeeping
- Administer of medication
- Supporting to and from doctor appointments
Tech Sales Associate
RadioShack
02.2017 - 05.2019
Sales Associate/Customer Service
Dollar General
04.2016 - 01.2017
- Operating cash register
- Stocking
- Greeting and supporting customers
Direct Care Staff
Norman dabney
03.2014 - 06.2016
- Light housekeeping
- Assisting with meals
- Supporting with personal care needs
- Administering medication as scheduled
Instructional Aide
Sutherland Elementary School
08.2008 - 08.2010
- Answering phones
- Assisting teachers with children as needed
- Copying and filing of paperwork
- Assisting Principal and Assistant Principal
Receptionist
Dr. Joan Cummings
03.2001 - 08.2007
- Greet patients
- Sign/register patients in
- Assist doctor
- Collect payments
- Answer phone
- Maintain a clean workspace
- Assisting Patients
Education
Bachelor of Science - Human and social service
Bryant & Stratton College
New York, NY04.2025
High school diploma - general
Dinwiddie Senior High School
Dinwiddie, VA06.2000
Skills
- Typing
- Vital Signs
- Clerical experience
- Medical Office Experience
- Team Work (10 years)
- Reliability (10 years)
- Home Care (3 years)
- Caregiving (10 years)
- Problem-solving
- Dementia Care (5 years)
- Time management
- Meal Preparation (10 years)
- Medical records
- Organizational skills
- First aid
- Cash handling
- Sales
- Cash register
- Senior Care
- Retail sales
- Medication Administration (4 years)
- Direct Support (10 years)
- Home care
- Driving
- Nursing
- Customer service
- Medical terminology
- Data collection
- Laboratory Experience
- Medication administration
- Laundry
- Alzheimer's Care
- English
- Flexibility
- Patient Care
- Case Management
- Communication skills
- Microsoft Word
Certification
- Driver's License
- Tova
- CPR/First Aid
Timeline
Tax Preparation Specialist
J Davis Inc.
12.2024 - 03.2025
Cashier/Customer Service/Sales Associate
ExxonMobil
09.2020 - 02.2022
Tech Sales Associate
RadioShack
02.2017 - 05.2019
Direct Caregiver
private duty case
06.2016 - 03.2021
Sales Associate/Customer Service
Dollar General
04.2016 - 01.2017
Direct Care Staff
Norman dabney
03.2014 - 06.2016
Direct Support provider
Benchmark residential inc
11.2011 - Current
Instructional Aide
Sutherland Elementary School
08.2008 - 08.2010
Receptionist
Dr. Joan Cummings
03.2001 - 08.2007
High school diploma - general
Dinwiddie Senior High School
Bachelor of Science - Human and social service
Bryant & Stratton College
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