Felicity Lytell
Virginia Beach
Summary
Experienced in this industry for 25 years in three different states. Handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair, chemical services and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Im a creative hairstylist that offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business. Innovative professional with several years of experience offering top-quality services to customers. Highly skilled with expertise in understanding clients' requests for special services. Reliable and resourceful with excellent salesmanship and detail-oriented work ethic. Eager to provide all my knowledge to the next generation and begin a new chapter in my ongoing career in the hair industry.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Freelancer Stylist
Drybar
Virginia Beach
10.2023 - Current
- Provided exceptional styling services to clients in a fast-paced environment.
- Maintained cleanliness and organization of styling tools and workstations.
- Assisted clients in selecting appropriate products for their hair types.
- Collaborated with team members to enhance overall customer satisfaction.
- Educated clients on hair care techniques and product usage.
- Stayed updated on industry trends and new styling techniques regularly.
- Ensured compliance with health and safety protocols during all services.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Kept work area clean and neat to stay productive.
- Ensured that all styling areas were kept clean and organized at all times.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Trained junior staff members in styling techniques and customer service standards.
- Provided comprehensive hair treatments for various types of hair.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services.
- Performed excellent service in high volume shifts.
- Communicated with clients about haircare needs and suggested appropriate products to achieve styles.
- Provided excellent customer service to ensure client satisfaction.
- Sold conditioner, shampoo, hair treatment, and styling products & tools to educate clients on proper hair styling.
- Assisted other stylist when in need.
- Educated new & established stylists on how to add volumized hair to the clients satisfaction.
- Stayed within the means of the company's techniques of styling & use of tools & products.
Owner
City InspirationZ LLC
Virginia Beach
09.2023 - Current
- Greeted customers, answered calls and booked appointments.
- Provided mobile services to those in need of.
- Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
- Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
- Shampooed, conditioned and blow-dried client's hair.
- Applied a variety of chemical treatments such as perming, defrizzing or straightening services.
- Maintained accurate records of client's details including name and contact number or formulas.
- Upsold additional services like styling products or accessories to increase revenue for the business.
- Scheduled appointments for customers using my own internal software system.
- Pursued continuing education and training to stay up to date with new trends and techniques online.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Bleached, dyed or tinted hair using applicator or brush.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Kept work areas clean and sanitized scissors, combs and other styling tools.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Developed new styles and techniques.
- Massaged and treated scalp using hands or fingers.
- Controlled all inventory management of hair care products and supplies.
- Researched current trends in cosmetology to offer innovative services and advice.
- Maintained cleanliness of salon equipment and tools.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Promoted additional services or products available.
- Carried out waxing services for face & underarms.
- Collaborated with other professionals in the beauty industry.
- Upsold various treatments or packages when appropriate.
- Performed rejuvenation on scalp & hair.
- Assisted hands-on to newly & established hairdressers on any tips on services, tools or products.
- Performed Updo's for weddings, pageants & prom's.
Education
Associate of Medical Science - Medical Assistance, EKG & Phlebotomy
Centura College
Virginia Beach, Virginia 08.2015 - 05.2017
Skills
- Hair coloring
- Chemical treatments
- Custom styling
- Client consultations
- Continued education
- Great customer service
- Product knowledge
- Appointment scheduling
- Hair care education
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Professional development
- Attention to detail
- Flexible schedule
- Customer consultation
- Creative thinking
- Multitasking and organization
Certification
- Cosmetology license
- Owner of LLC
Accomplishments
- Graduated with honors in college holding a 4.o gpa
- Humility award
- Honesty award
Affiliations
- bartender for over 15 years
- worked in medical offices
- Helped promote hair fashion shows for "Hair in Motion" magazine & attended
- Networking with multiple people & companies
References
References available upon request.
Timeline
Freelancer Stylist
Drybar
10.2023 - Current
Owner
City InspirationZ LLC
09.2023 - Current
Associate of Medical Science - Medical Assistance, EKG & Phlebotomy
Centura College
08.2015 - 05.2017