Fernanda Sanchez
Norfolk
Summary
Detail-oriented and patient-focused healthcare support professional with hands-on hospital experience and strong customer service skills. Experienced in patient interaction, insurance verification, data accuracy, and working in fast-paced healthcare environments. Bilingual in English and Spanish, with a proven ability to communicate clearly, maintain confidentiality, and provide excellent front-line service. Seeking a Patient Access Representative role with Sentara to support patient registration and access services.
Overview
2
2
years of professional experience
Work History
Hospital Transporter
Sentara Leigh Hospital
Virginia Beach
09.2025 - 11.2025
- In my role as an Internal Medical Courier at Sentara Leigh Hospital, I supported daily hospital operations by safely transporting lab specimens and pharmaceutical supplies to multiple departments while maintaining accuracy, timeliness, and strict adherence to hospital protocols. I worked closely with clinical and non-clinical staff, ensuring effective communication and coordination in a fast-paced healthcare environment. Additionally, I regularly assisted patients, families, and visitors by providing clear directions and guidance throughout the hospital. This position strengthened my attention to detail, professionalism, and understanding of hospital workflows while reinforcing the importance of patient confidentiality and compassionate service.
Customer Service Representative
Life Protect 24/7
Norfolk
06.2025 - 09.2025
- As a customer service representative, I worked directly with patients across the country to identify appropriate equipment based on their needs while assisting with insurance verification and coverage questions. I accurately entered and updated patient and insurance information in electronic systems and used medical terminology to explain products and processes in a clear, supportive manner. This role required strong communication skills, attention to detail, and the ability to handle sensitive healthcare information while delivering a positive customer experience. I consistently focused on accuracy, efficiency, and professionalism when resolving patient concerns.
Crew Trainer
Chic-Fil-A
Norfolk
04.2024 - 06.2025
- During my time as a Team Member and Trainer at Chick-fil-A, I served as a front-line point of contact for customers while supporting both front-of-house and back-of-house operations. I trained new employees on company procedures, customer service standards, and teamwork expectations, ensuring consistency and efficiency during high-volume shifts. I regularly multitasked in a fast-paced environment while maintaining accuracy, professionalism, and a positive attitude. This experience strengthened my customer service, communication, and time-management skills, all of which translate well to patient-facing healthcare roles.
Education
High School Diploma -
Norview High School
Norfolk Va 06-2023
Bachelor of Science - Electrical Engineering
Old Dominion University
Norfolk, Virginia, VASkills
- Customer service
- Patient confidentiality
- Multitasking efficiency
- HIPAA compliance
- Scheduling appointments
- Patient transport
- Patient safety
- Identification management
- bilingual: English/spanish
- Microsoft Office Mastery
- Data entry
- keyboarding proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Hospital Transporter
Sentara Leigh Hospital
09.2025 - 11.2025
Customer Service Representative
Life Protect 24/7
06.2025 - 09.2025
Crew Trainer
Chic-Fil-A
04.2024 - 06.2025
High School Diploma -
Norview High School
Bachelor of Science - Electrical Engineering
Old Dominion University