Summary
Overview
Work History
Education
Skills
Timeline
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Ferrin Hammer

Portsmouth

Summary

Dynamic Administrative Assistant with a proven track record at Oak and Lily Academy, excelling in customer service and relationship building. Skilled in Microsoft Excel and office administration, I fostered a positive work environment and maintained a team player-attitude filling in any position needed throughout the day. I also created and maintained relationships with the families we served making them feel their children were at a home away from home.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Oak and Lily Academy
10.2020 - 10.2024
  • Answered phones, delivering messages to staff and greeting/directing visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems regarding private family matters and the health and safety of children.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with students and their families.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues and client families.
  • Maintained several safety protocols in the absence of administrators during closing time including medical emergencies, safety emergencies and family conflict.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Restaurant Manager

Outback Steakhouse
03.2018 - 10.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Education

No Degree - Business Administration

Tidewater Community College
Norfolk, VA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Customer and client relations
  • Clerical support
  • Strong problem solver
  • Professional communication
  • Dedicated team player
  • Verbal communication
  • Professional and mature
  • Relationship building
  • Mail handling

Timeline

Administrative Assistant

Oak and Lily Academy
10.2020 - 10.2024

Restaurant Manager

Outback Steakhouse
03.2018 - 10.2020

No Degree - Business Administration

Tidewater Community College

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Ferrin Hammer