Fifi Ciabu-Mutombo
Triangle,VA
Overview
6
6
years of professional experience
Work History
Human Resources Administrator
Turn2Partner
10.2023 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Ensured accuracy of all benefit-related data in HRIS system, minimizing errors that could impact employees'' coverage or eligibility.
Staffing Coordinator (contract)
Think Together, Inc
03.2023 - 06.2023
- Administered employee benefits programs and assisted with open enrollment
- Improved office efficiency by effectively managing internal communications and correspondence
- Conducted reference checks and screening of potential candidates to support the onboarding process
- Coordinated and administered job fairs and other recruitment events to engage potential talent
- Collaborated with manager to determine department's short and long- term hiring needs
- Assisted with writing job postings and job descriptions for boards
- Collaborated with managers to identify and address employee relations issues.
Patient Access Representative (contract)
Children Hospital of Los Angeles
08.2022 - 10.2022
- Compiled and maintained patient medical records to keep information complete and up to date
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Trained new staff in hospital processes and procedures
- Maintained office inventory.
Junior Recruiter (contract)
Cross Country Healthcare Remote
12.2021 - 03.2022
- Responsible for the tracking, coordination, and communication of patient referrals.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Planned and executed recruitment events to bring in area candidates
- Increased recruiting network by leveraging industry contacts and internet mining resources
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
Research Analyst Intern
Kuwa Consulting
04.2021 - 12.2021
- Assisted team with preparing presentations and reports highlighting research findings for diverse audiences
- Drafted research screeners, survey questionnaires, and discussion guides
- Managed, conducted, and reported on small research projects independently
- Gathered meeting minutes and helped with transcribing meeting information for documentation
- Reviewed campaigns to assess the success of each and progress against targets to help marketing leaders proactively adjust strategies.
Customer Service Representative (contract)
Conduent Inc
04.2021 - 10.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Answered inbound calls to greet and assist customers with various needs and questions
- Utilized the organization's computer system to look up and record information concerning member accounts
- Processed customers' product orders in collaboration with third-party fulfillment vendor
- Assisted associates with problem resolutions.
Administrative Coordinator
Courtesy Healthcare Services
06.2018 - 07.2020
- Improved office policies continuously and enforced rules to meet administrative objectives
- Trained employees in company procedures and standards to keep team members operating consistently
- Coordinated files, checked timecards, and processed bi-weekly payroll
- Supported recruiting of Nurses and employment process by initiating applicant participation in online job applications, pre-employment testing, and related screening tasks
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations to the hired nurses
- Brought in well-qualified, multifaced Nurses to fill open positions
- Negotiated Nurse's salaries and prepared employment contracts
- Planned and executed recruitment events to bring in area candidates
- Organized applicant drug tests and obtained results
- Assisted with creation and development of company documents.
Education
Bachelor of Arts - Political Science; Minor in Law
Marymount University
Arlington, VA12.2021
Timeline
Human Resources Administrator
Turn2Partner
10.2023 - Current
Staffing Coordinator (contract)
Think Together, Inc
03.2023 - 06.2023
Patient Access Representative (contract)
Children Hospital of Los Angeles
08.2022 - 10.2022
Junior Recruiter (contract)
Cross Country Healthcare Remote
12.2021 - 03.2022
Research Analyst Intern
Kuwa Consulting
04.2021 - 12.2021
Customer Service Representative (contract)
Conduent Inc
04.2021 - 10.2021
Administrative Coordinator
Courtesy Healthcare Services
06.2018 - 07.2020
Bachelor of Arts - Political Science; Minor in Law
Marymount University
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