Finis Richardson
Richmond
Summary
Experienced with managing high-stakes projects and ensuring client satisfaction. Utilizes analytical skills and strategic thinking to drive successful outcomes. Track record of effective teamwork and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Stauer
10.2025 - 01.2026
- Managed customer inquiries via phone and email, ensuring timely resolutions.
- Developed training materials for new hires, enhancing onboarding process efficiency.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
Corrections Officer
Arizona Department of Corrections
11.2024 - 2025
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised 1200 inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Investigated and responded to incidents of inmate misconduct.
Corrections Officer
Virginia Department of Corrections
05.2022 - 04.2024
- (CIT) Crisis Intervention Training Certified
- Cognitive Community Trained
- Trained to supervise 6 assigned buildings as well as assist with supervising 10 officers minimum a shift
- Maintain and secure inmates to ensure the safety of the facilities and community
- Encourage and promote the healing and re-entry environment
- Searched the building and grounds, living quarters and work areas for contraband
Customer Service Representative
Conduent
02.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist the supervisor with special projects
- Communicate with social services
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor’s degree - Business Administration
Colorado Technical University
Colorado Springs, CO04.2025
Associate degree - Criminal Justices
ITT Technical Institute
Richmond, Virginia01.2015
Skills
- Training and mentoring
- Team leadership
- Observation techniques
- Emergency preparedness
- Security protocol management
- Strong analytical thinker
- Strategic planning
- Complaint management
Timeline
Customer Service Specialist
Stauer
10.2025 - 01.2026
Corrections Officer
Arizona Department of Corrections
11.2024 - 2025
Corrections Officer
Virginia Department of Corrections
05.2022 - 04.2024
Customer Service Representative
Conduent
02.2019 - 05.2022
Bachelor’s degree - Business Administration
Colorado Technical University
Associate degree - Criminal Justices
ITT Technical Institute