Summary

Overview

Work History

Education

Skills

Timeline

Fiona Glynn

Berryville

Summary

Dynamic Office Manager with a proven track record at Trumps Electrical Inc., excelling in customer service and office administration. Expert in handling client concerns with professionalism, enhancing customer loyalty, and efficiently managing office operations. Skilled in data entry and scheduling, demonstrated success in improving office workflows and collaborating with contractors to advance projects.

Overview

2

2

years of professional experience

Work History

Office Manager

Trumps Electrical Inc.

11.2022 - Current

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Worked closely with Loudoun County Pemitting Department to apply for and resolve issues with permit applications, inspections etc.
Inputting customer estimates into QuickBooks and following up with customer via email or telephone call.
Scheduling service calls and scheduling of Site-Visits for the estimator.
Worked closely with Contractor's to keep projects moving forward.

Education

High School Diploma -

St. Patrick's Comprehensive School

Shannon, Ireland

Skills

Customer service
Office management
Organizational skills
Office administration

Customer relations
Data entry
Clear oral/written communication
Scheduling and calendar management

Timeline

Office Manager

Trumps Electrical Inc.

11.2022 - Current

High School Diploma -

St. Patrick's Comprehensive School