Flor Rodriguez Castillo
Woodbridge
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Tacobellcatering
Alexandria
05.2022 - 05.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Assigned work and monitored performance of project personnel.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
Shift Leader
Sweet Greens
Alexandria
02.2020 - 04.2022
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance and provided feedback for improvement.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Assisted general manager with operations game plan and company initiatives implementation.
- Maintained positive working relationship with fellow staff and management.
Barista
Veronica’s cafe
Arlingon
01.2017 - 02.2020
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Established and adjusted ordering parameters to manage inventory.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Checked temperatures of coffee brewing equipment regularly.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
Education
High School Diploma -
Tc Williams High School
Alexandria VA06-2002
Skills
- Customer service
- Inventory management
- Sales analysis
- Employee training
- Scheduling
- Time management
- Workplace safety compliance
- Staff management
- Money handling
- Team building
- Team leadership
- Data analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Tacobellcatering
05.2022 - 05.2025
Shift Leader
Sweet Greens
02.2020 - 04.2022
Barista
Veronica’s cafe
01.2017 - 02.2020
High School Diploma -
Tc Williams High School